Guest User
October 1, 2021
First of all, let me declare that this order was booked before this issue, not for this room type. The order was cancelled due to unpleasant trouble with the store, and it was impossible to comment. So take the last order to comment. If my description is wrong, I am willing to bear it. All legal responsibilities
This is the second time I have stayed at this hotel. The first time I have a lot of dissatisfaction, but it will not be a big deal.
But this time I really can’t bear it. Let’s talk about the situation.
On the day of the Mid-Autumn Festival, my partner and I booked a big bed room on Ctrip with a window written on it. Then I entered the room and saw a mixed smell of feet and smoke. I felt like nausea, and finally there was nothing more speechless. The windows, and the room is dark and invisible, just like the one with dozens of dollars next to the train station. Then I went downstairs and negotiated with the front desk to change the room. The front desk said that there is no room during the Mid-Autumn Festival. 40 can be exchanged, ok, I will bear it, after all, the Mid-Autumn Festival, can understand.
Okay, I added 40 and changed to a new room. The smell is still the same. The smell of feet and the smell of smoke is nauseating, but there are windows. And the most incomprehensible thing is that the bathroom does not have a door, not the original one. , I don’t know why it’s broken or what’s the situation. No one repaired it and just gave it to the customer. I don’t know if this is a new room in the hotel, but I couldn’t accept this kind of room, so I went downstairs to look for the front desk again. , The front desk has a bad attitude, the face is really disgusting, and the look of impatientness is like I owe you money. What's wrong, I spent the money because I was angry with you, and finally I endured it and changed to a new room.
OK, come to the new room, the smell of the room is the same as the previous ones, which is disgusting. Forget it, let it be. Open the window to ventilate, and then turn on the air conditioner. This air conditioner opens the door to my cognition. If you don’t know, think I’m here There is a factory in the hotel. I suggest you turn on the sound. The sound is deafening. It makes me sleep at night. Will I turn off the air conditioner? Don’t tell me that the air conditioner is turned on. This sound, I don't have a sound when I drive 16 in my house.
Then, I went downstairs to look for the front desk to check out. Whether the front desk was too troublesome or unwilling to retire, I asked Ctrip customer service and quarreled with her. Then I told her that I would call 12315 to make a complaint. She said Do whatever you like, complain as you like. But in the end, I would like to thank Ctrip's customer service for giving me a second refund.
This experience allowed me to completely blacklist this hotel. My friends will not stay in this hotel anymore. I refreshed my three views. I have never written such a long review.
This review is not anonymous, and I am legally responsible for what I say.
Original TextTranslation provided by Google