Ocean Palms Villas at Port Royal Resort

My reservation was not in the system, took the front desk staff about 30 minutes to find my reservation.

The villa was very nice. A little far from the beach and it was necessary to drive to tennis and golf. Check in was terrible. It took at least 15 minutes to locate our reservation, the clerk said that we'd be charged $230, for cleaning ( which i disputed)and no one from management ever returned my calls.

Great clean 2 bdrm condo with pool nearby and shuttle to beach. Check in at Westin quick and efficient.

Lost reservation didn’t get checked in until 530 with 4 grandkids and then I went back to desk to check in they said I was texted room ready and I didn’t they had the wrong phone number over all check in was terrible

It was perfect for our needs. Check-in was super easy!

The property was actually a 3 bedroom even though the reservation said 2 bedroom. Having access to the Westin pool was very nice.

Nice spacious apartment, perfect for our group.

I loved every aspect of this property and hope to come back! The wildlife was exciting and the scenery around our unit was beautiful. It was also very peaceful.

This was our 3rd stay at Ocean Palms. We rented this time. Prior to this, we had stayed on a time share exchange. There were 3 of us and the rest of our family stayed next door at another resort. Check in was quick and easy, although, when my husband asked what the resort fee covered, the clerk did not know. She did not inform us that two charges, which were pending and never cleared, would show on our bank statement. $125 and $75 for “authorization.” The resort fee allows you to use the Westin Hotel pools and loungers at the pool, as well as charge food, drinks and services to your room. It does not allow you to park at the hotel. You must take the shuttle. The hotel and beach are exactly half mile away. When we went to the beach, we preferred to drive so we parked in the public metered lot at Islanders Beach. We stayed in a 2 bedroom, 2 bath. The condo was very clean and well stocked and beds were very comfortable. They do need updating. Furniture is very dated as well as appliances. Appliances are in good working order, just a bit dated. Bathrooms were large and very nice. We did use the Westin spa and it is exceptional. We had breakfast two mornings, which was also really good. We tried to go to View 32 one evening but they could not accommodate our group. The only real concern for us was not being able to park at the hotel since we like to bring our own chairs, umbrella and cooler to the beach. We would stay again because we like the location and we love Westin Hotel.