The Circ Powered by Sonder

Worst hotel I’ve ever stayed at. And I have stayed at dozens of hotels. Onerous procedure to reserve room. No parking except valet. No room service, toilet was not working properly. Cheap on towels and amenities. Coffee machine didn’t work (but they replaced it). Uninviting hallways. Not one comfortable chair in the room. Terrible lighting in room. Pillows are all soft and mushy. Weird, ridiculous bed coverings. You’re either freezing or sweating. Room a/c was inconsistent and thermostat must not have been working. The people who own or manage this hotel should get out of the hospitality business. They are terrible at this.

The Circ is conveniently located next to necessary amenities like Publix, Walgreens, coffee shops etc. My time was well spent. Overall it was a good stay with the exception of an alarm that randomly went off caused by the apartment building next door. I looked forward to having a balcony howeve the balcony was concreted off (no view) and super small. These things didn’t affect my trip however they are worth mentioning. Worth mentioning is the kindness of the front desk staff..very kind young lady. May stay again...hopefully with a better balcony 🙂

I stay in hotels around the country 200 nights a year and this is the second negative review I’ve left, it was dirty, the air conditioner in the room sounded like a 747, and the toilet would not flush. It was so bad that I out early (other guests were not happy and were doing the same), was told at the front desk it wouldn’t be a problem and to call ******* for a refund, it turns out it was a problem and ******* cannot generate a refund without Sonders permission, which they will not give; I also spoke to the rudest and most unprofessional customer service person I have ever interacted with (based on his accent he was from/in the UK). I cannot tell everyone loudly enough to avoid this property and this brand of hotels, there are numerous other properties in this price range that you will be much happier with (Marriott, Wyndham, IHG, etc); everything from their “online”‘check in system and passcodes, to their service at the location, to their knowledge of refund policy, to their customer service people are the worst I’ve ever encountered. If I could give them a zero I would.

Overall it’s a beautiful property. It smelled very good in the lobby. The room looked like the picture except for the balcony. It was small. I didn’t like the bed frame as it seems to be too big for the mattress so I kept hitting my legs as I got off the bed. The mattress was too soft and the pillows as well. I know some people would appreciate that but I like a soft but firm bed. They should think about putting a microwave in the rooms. Also should put a hand held shower head in the bathroom. The area the hotel was in seemed abandoned. A lot of construction was being done and there was a lot of empty store fronts. Maybe in a few years it would be more lively. I did go here to rest so it served its purpose. I won’t be back

Very complicated entry system elevator and to room. Asking for far too much personal info web checkin.

The only complaint we have is the staff at the reception is never there!!! We left our suitcases to store while we went out for lunch and couldn’t get them back for a good 20 min after calling and texting all numbers that were available!!! We could’ve missed or flight! We weren’t the only ones trying to get a hold of the receptionist. The hotel is nice we stayed there only for one night. They have a really good restaurant on the roof, lots of caffès within walking distance.

Beautiful hotel check in was a longggggg process but other than that food was good and it was close by the beach

The property staff was not helpful at all. The lobby area was clean, smelled good and was trendy but the floors were the complete opposite. Once off elevator it smelt like musty mold and this smell was in rooms as well. I had to have windows open entire stay. The fan for the ac in the room made a terrible sound every time it was on that made it hard to sleep. The pictures online were nothing like room looked like . The bathroom were not fully cleaned