Houston Marriott West Loop by the Galleria Reviews

The property is and feels old. It’s not worth the price. Bed was awful. It seems that they haven’t change the mattress in years. Cleaning lady at room and in the dining area were great.

I booked Marriott without looking at reviews because I have never had to worry about a Marriott. This was absolutely the worst hotel I have stayed at in a long time. For over $200/night we should have had something a lot nicer. This hotel is straight from 1970 with tiny, outdated, dark and dingy rooms. I would have been better off staying at a la Quinta or some other 2 star hotel and saved myself $150/night. Aside from the room the food was absolutely terrible (not fresh and probably a few days old from the fridge) and I couldn’t eat it and the server didn’t care after telling him it was terrible. We paid most $80 for 2 appetizers and 1 meal that we split. There was also a ton of noise (kids playing at the indoor pool in the 2nd floor which is right above the restaurant and bar area and it echos down. It was loud and distracting. After talking to the management about our stay they said “sorry not sorry, we are going to remodel soon”. Didn’t even offer us discount, points, or refund. Stay away from this place and be sure to read reviews on any Marriott before you book it. Marriott has gone down hill.

Had one reservation on ******* and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.

Very dated rooms & overpriced. Friendly staff but multiple mistakes that required trips or calls to the front desk. Service & quality is not up to Marriott standards.

Somewhat dated property. Overpriced & not up to the standard of the Marriott brand. Courteous staff & great location.

Really was not there long enough to check things out. But what we saw was nice

Cancelled on us at last min had to find other accommodations

Place smell, pool room has AC blasting, probably on purpose so people don’t swim. Bar services ******

Very dated property … poor service all around from front desk to room cleaning. Also services pretty sub-standard, no water, no room service after 10pm, no refills on the in room coffee / teas… plastic/paper cups Felt like a cheap motel

Hotel was clean and staff was great. Rooms are a tad dated and could use an upgrade, but besides that great!

Overall was good. One negative Bathroom was in poor condition, shower faucet didn’t work properly, tub needed draining.

The stay was perfect. I booked this hotel after having an awful experience at the Doubletree Brook hollow. Where i abruptly left. You saved our trip....THANK YOU

The hotel has a great location for entertainment,shopping and different attractions. It was packed for final four weekend; the service of the Restaurant Emir, Shahin and Mohammed where 5 star service. Rooms need to be updated with more modern furniture. Valet parking was very goodbonly thing we had 2 rooms and was charged to both, but believe easy to fix and minor. Overrall would go back.

Over $600 for 2 nights and it is one of the most dated properties I have stayed in while in Houston. Step it up and get rid of the lay in ceilings in the bathrooms and popcorn ceilings. Time to invest those exorbitant rates as I’d be embarrassed if it was my property.