Sheraton Hsinchu Hotel

This is definitely a five-star, Ctrip gave it four stars, there is no bottom line! The degenerate Ctrip gave Guhua five stars. What standard is it! If Ctrip deletes my post, I will arrange to post it**! Those of you who posted it to Guhua are still stuck in review and have not sent it out. You are forcing it to be posted!

I want to complain about this hotel because the front desk staff told lies and lies. I checked in at about 6 pm on December 7th and asked for help to connect two rooms with a door in the middle. After checking the computer, the receptionist found that there were two connecting rooms, and then she asked the director-level lady at the back I asked for approval, but the lady refused and insisted that all connecting rooms were fully booked! We kept providing proof of disability and hoped to get connecting rooms so that we could take care of each other. We also explained that we could pay more to buy your connecting rooms or change room types, but they insisted that all rooms were full and could not do so. The two rooms are connected, so one room is in 804 and the other is in 802, still 80 meters apart. At about 9 o'clock in the evening, I asked the counter again if someone would check out tomorrow on the 8th and there was a connecting room available, could they help us change rooms, but the male clerk also said that the rooms were full today and tomorrow and could not be arranged. . Around 12:30 noon the next day, December 8, I asked the counter staff (a new lady) to check if there were any connecting room vacancies and if she could help us transfer. She was very considerate of our family and she was willing to help us transfer to the 10th floor. The connecting room was immediately given to me with the key cards for both rooms. I would like to commend the lady at the breakfast and lunch counter for being honest and friendly! What makes me very angry and makes me complain is: no one checked in the two connecting rooms on the 10th floor on December 7th, and they would rather leave them vacant than give them to us! What is your mentality? This hotel must not be a family-friendly, caring, barrier-free international hotel! On the first day we checked in, you insisted that the room was full and all the connecting rooms were occupied in the past few days, so we couldn't change them. On the first night, we learned that we couldn't connect and take care of each other. We were very disappointed and had no choice. Bar! But at noon the next day, you actually let me know that you deliberately did not give us connecting rooms, and would rather leave them vacant than give them to us. I was really mad, and you were all lying! I will complain about your hotel's handling practices on various social media. Anjie is much more humane than you and takes good care of us. We often come to Hsinchu. We have relatives living in Zhubei and have business in Zhubei. We come to this city often. People in Zhubei are very friendly and enthusiastic, but the front desk clerk at your hotel is really incomprehensible and weird. What I like about it is that the room is comfortable, poorly maintained (there is a lot of dirt on the floor that cannot be removed) but clean; the water pressure in the bathroom shower is very strong, I am very satisfied. The housekeepers and breakfast waiters on the 8th and 10th floors are hard-working, friendly and polite.

I want to complain about this hotel because the front desk staff told lies and lies. I checked in at about 6 pm on December 7th and asked for help to connect two rooms with a door in the middle. After checking the computer, the receptionist found that there were two connecting rooms, and then she asked the director-level lady at the back I asked for approval, but the lady refused and insisted that all connecting rooms were fully booked! We kept providing proof of disability and hoped to get connecting rooms so that we could take care of each other. We also explained that we could pay more to buy your connecting rooms or change room types, but they insisted that all rooms were full and could not do so. The two rooms are connected, so one room is in 804 and the other is in 802, still 80 meters apart. At around 9 pm on the 7th, I asked the counter again if someone would check out tomorrow on the 8th and there were connecting rooms available, could they help us change rooms? However, the male staff member also said that both today and tomorrow would be fully booked. Can be arranged. Around 12:30 noon the next day, December 8, I asked the counter staff (a new lady) to check if there were any connecting room vacancies and if she could help us transfer. She was very considerate of our family and she was willing to help us transfer to the 10th floor. of connecting rooms. I would like to commend the lady at the breakfast and lunch counter for being honest and friendly! What makes me very angry and makes me complain is: no one checked in the two connecting rooms on the 10th floor on December 7th, and they would rather leave them vacant than give them to guests! What is your mentality? This hotel must not be a barrier-free international hotel! On the first day we checked in, you insisted that the room was full and all the connecting rooms were occupied in the past few days, so we couldn't change them. On the first night, we learned that we couldn't connect and take care of each other. We were very disappointed and had no choice. Bar! But at noon the next day, they actually told us that they deliberately refused to give us connecting rooms. They would rather leave the rooms vacant than give them to us. I am really embarrassed. You are all lying! I will complain about your hotel's handling practices on various social media. Anjie is much more humane than you and takes good care of us. We often come to Hsinchu. We have relatives living in Zhubei and have business in Zhubei. We come to this city often. People in Zhubei are very friendly and enthusiastic, but the front desk clerk at your hotel is really incomprehensible and weird. What I like about it is that the room is comfortable, poorly maintained (there is a lot of dirt on the floor that cannot be removed) but clean; the water pressure in the bathroom shower is very strong, I am very satisfied. The housekeepers and breakfast waiters on the 8th and 10th floors are hard-working, friendly and polite.

The hotel room is clean, but the swimming pool is a bit old. The breakfast is OK, but not amazing. I hope I will have a different experience next time! 

This is my second stay. I came with my friends and stayed in three rooms. The connecting door is great! The sound insulation is also great, the overall service is very good, and the room is very clean. Please keep it up. I will stay here again next time. Very good. Okay, come on, good work