Ana InterContinental Ishigaki Resort Reviews
Ana InterContinental Ishigaki Resort
Maesato, Ishigaki-shi, 354-1, Ishigaki, JapanView Hotel Details
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Ana InterContinental Ishigaki Resort Guest Reviews
4.7/5
Amazing
51 Reviews
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.8
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All Reviews(51)
Positive reviews(51)
Reviews with photos/video(28)
Awesome stay(25)
Awesome rooms(15)
Great service(12)
Loved the view(7)
Tasty food(7)
Large rooms(5)
Convenient location(5)
JenManu
Standard Room
Checked in ธ.ค. 2021
Family
33 Reviews
Very Good
Posted on 24 ธ.ค. 2021
We got an upgraded room with the nice ocean view Yay!
We really enjoyed our first trip to Ishigaki Island and it was the right decision to stay here!
Swimming pools were awesome!!!
Response from Property: Dear Guest, We are extremely honored that you chose ANA InterContinental Ishigaki Resort for your first trip to the island and thank you very much for taking the time to post a positive review. Our team truly cares about our guest experiences and I am glad to read that we have made your stay enjoyable. Please come back to visit us soon! Best Regards, Motoaki WatanabeFront Office Director
Guest User
2 Single Classic Ocean Wing Sea View
Checked in พ.ค. 2024
Couples
1 Reviews
Outstanding
Posted on 7 พ.ค. 2024
Anyway, the exterior and interior were beautiful and the best. The staff were also very friendly. During Golden Week, there were fireworks events and small live shows, so it was nice to have a lot of fun.
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Response from Property: Dear reviewer, Thank you very much for staying at ANA InterContinental Ishigaki Resort. We would also like to thank you for your wonderful review, stating that "both the exterior and interior were beautiful and wonderful." Your kind words of praise for our staff are very encouraging. Golden Week, summer vacation, and the end of the year are particularly seasons in which we have many events planned, so we will continue to strive to ensure that our guests have an enjoyable stay. All our staff look forward to welcoming you back again. Matsumura Arika, General Manager of Accommodations
Anonymous User
Superior Ocean Room（TWIN）
Checked in เม.ย. 2024
Friends
136 Reviews
Amazing
Posted on 5 พ.ค. 2024
The hotel has a large area, many rooms, many activities and many restaurants. All rooms face the sea, the room is elegantly colored, clean and sanitary, a good choice for vacation and sea. In the email communication in advance, the hotel provided a lot of help, including booking a one-day tour charter, and everything was arranged in an orderly manner.
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Response from Property: Dear Guest ,We are extremely honored that you chose ANA InterContinental Ishigaki Resort for your holiday and thank you very much for taking the time to post a review. Our entire team is delighted to receive your feedback. Going above and beyond is what our team is great at, as our priority is to create lifetime memories to our guests. We do hope to have the chance to welcome you back at ANA InterContinental Ishigaki Resort and until then please stay safe!Yours sincerely, ANA InterContinental Ishigaki Resort.
djdicbfonwichf
2 Single Classic Ocean Wing Sea View
Checked in เม.ย. 2024
Couples
27 Reviews
Outstanding
Posted on 4 พ.ค. 2024
Very good hotel. There are two types, Ocean Wing and Bay Wing. The former was built in 2007. Although it is old, it is well maintained and the main facilities are here. The latter is a new building and the price is slightly higher. It takes 5 minutes to walk between the two buildings. Golf carts are available for pick-up. The hotel has its own beach. You can snorkel near the breakwater and there are many small fish. There are many buffet restaurants in the hotel. The bedding is very comfortable.
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6/7
Response from Property: Dear djdicbfonwichf ,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs with our convenient location, the service level and comfort of our rooms. Positive feedback like yours motivates us to keep improving the quality of our services! We look forward having the pleasure of welcoming you again to ANA InterContinental Ishigaki Resort.Yours sincerely, ANA InterContinental Ishigaki Resort.
Guest User
2 Single Classic Ocean Wing Sea View
Checked in เม.ย. 2024
Couples
2 Reviews
Outstanding
Posted on 30 เม.ย. 2024
The Japanese cuisine Yaeyama for dinner and the buffet in the morning were both very delicious, and the waiters were very friendly. I will recommend it to my friends and will choose this hotel again next time.
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6/7
Response from Property: Dear Guest ,Thank you very much for the very positive rating shared through this review website and we look forward to welcoming you soon again to ANA InterContinental Ishigaki Resort.Yours sincerely, ANA InterContinental Ishigaki Resort.
Guest User
Superior Ocean Room（TWIN）
Checked in เม.ย. 2024
Solo travelers
1 Reviews
Posted on 30 เม.ย. 2024
A few years ago, I stayed at the ANA Continental Club Building, and it was a dream stay in every respect.
This time, I was traveling alone, so I saved a little and stayed in the Ocean Wing.
Since the price is different, it's inevitable that the rooms are slightly different, but is it really okay for the staff skills to be so different?
It's the same ANA Continental Hotel, right?
The staff at check-in was the worst.
Anyway, they always spoke half-heartedly and were not very clear.
They didn't repeat what I said. As a result, they didn't even make the reservation I asked them to make.
I would like to think that the other staff have more skills, but I was shocked because I was excited and had high hopes.
I also work in the service industry.
Let's put ourselves in each other's shoes and hone our skills even more.
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Response from Property: Dear Reviewer
Thank you for visiting ANA InterContinental Ishigaki Resort again.
Thank you for taking the time to post a review of our hotel during your busy schedule.
However, we are very sorry that you were disappointed with the large difference in service compared to the Club InterContinental where you previously stayed.
Staff skills should be consistent regardless of the building.
We understand that you made time out of your busy schedule to visit us and seek something out of the ordinary.
Given such expectations, we have no excuse for the fact that our lack of management and inadequate training of our staff led to this result.
We will share your feedback with the front team and will definitely use it to improve our service in the future.
Once again, thank you very much for your valuable feedback.
Yuka Matsumura
General Manager of Accommodations
Guest User
Superior Ocean Room（TWIN）
Checked in เม.ย. 2024
Family
2 Reviews
Very Good
Posted on 5 เม.ย. 2024
The old building we stayed in had good facilities. The swimming pool in the new building is even better and very suitable for taking photos. Although the hotel beach is average, it has all the necessary activities and is suitable for lying down in the hotel. The breakfast is rich.
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Response from Property: Dear Guest,Thank you very much for choosing ANA Intercontinental Ishigaki Resort from among many resorts.We sincerely appreciate you taking the time to share your feedback with us amid your busy schedule.We are delighted to hear that you had a comfortable stay with us.We will continue to strive to deliver services that will make you a fan every time you stay with us.We look forward to welcoming you back again, and all of our staff members are eagerly awaiting your return.Yours sincerely, ANA InterContinental Ishigaki Resort.
Guest User
2 Single Classic Ocean Wing Sea View
Checked in ก.พ. 2024
Family
9 Reviews
Outstanding
Posted on 27 ก.พ. 2024
🛏️The bed is a bit short, and the feet of those 🦶over 185cm will extend past the end of the bed. It is recommended not to choose the upgraded breakfast which costs 1,000 yen more, with or without the same content. Very good hotel, including sea view and beach.
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Response from Property: Dear Guest,We would like to thank you for your feedback following your latest experience at ANA InterContinental Ishigaki Resort. We regret to learn that your experience with us was not as inspiring as we would have hoped. It is truly important to us that all our guests have a comfortable and enjoyable stay with us and we deeply regret that we have let you down on this occasion.Please rest assured that we have taken your feedback regarding the service related issues very seriously and we are committed to rectifying the negative points you have raised. We guarantee that we will continue to work hard to ensure that our product and service interaction will always create memorable experiences for our guests.We do hope to have the opportunity to welcome you back on another occasion so we can offer you the real ANA InterContinental Ishigaki Resort experience which are so well known for.Yours sincerely, ANA InterContinental Ishigaki Resort.
Anonymous User
2 Single Club Wing Sea View
Checked in มี.ค. 2024
Couples
11 Reviews
Very Good
Posted on 9 มี.ค. 2024
The room is larger and next to the sea!
The parking lot is also large and convenient!
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Response from Property: Dear Guest, Thank you very much for your very positive rating! We look forward to welcoming you back to ANA InterContinental Ishigaki Resort for another pleasant staying experience.Yours sincerely, ANA InterContinental Ishigaki Resort.
Guest User
Upgraded Classic Room
Checked in ก.พ. 2024
Family
11 Reviews
Great
Posted on 17 ก.พ. 2024
The environment is quite great, the outside area of the hotel is very large, the outdoor swimming pool is super beautiful, and there is a large lawn. The staff has a good attitude, the introduction to the hotel is clear and enthusiastic, and the welcome drink is delicious.
The only drawback: You have to set the alarm clock and wait online for breakfast. You never know when you will get a meal. If you line up early, you won’t be able to get to the restaurant in time. If you line up late, you will have to wait in line for a long time. The most annoying thing every day is eating breakfast.
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6/7
Response from Property: Dear Guest,We are delighted to hear that you enjoyed the beautiful surroundings of our hotel, including the spacious outdoor area and the stunning outdoor pool. It's wonderful to know that you found our staff to be friendly and welcoming, and that you enjoyed the welcome drink.We apologize for the inconvenience you experienced regarding the breakfast service. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services. We understand the importance of a seamless dining experience, and we will work diligently to address this issue to ensure that all guests can enjoy their meals without delay.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Yours sincerely, ANA InterContinental Ishigaki Resort.
Guest User
Upgraded Classic Room
Checked in ก.พ. 2024
Couples
13 Reviews
Outstanding
Posted on 12 ก.พ. 2024
Good service and good environment, but the breakfast tastes average and the bed is a bit hard
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Response from Property: Dear Guest, Thank you very much for sharing your feedback on your recent stay to ANA InterContinental Ishigaki Resort! Please rest assured that we take your overall rating in consideration to improve our services and will be putting our best efforts to exceed your expectations on your next visit. Yours sincerely, ANA InterContinental Ishigaki Resort.
YONG
Classic Room
Checked in ม.ค. 2024
Solo travelers
1 Reviews
Great
Posted on 30 ม.ค. 2024
The outdoor pool is not properly cleaned. Withered leaves are floating.
The customer service is kind and the food is delicious.
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Response from Property: Dear YONG
Thank you for staying at ANA InterContinental Ishigaki Resort.
Thank you for taking the time to leave a review of our hotel.
We sincerely apologize for the inconvenience caused by the inadequate cleaning of the pool.
We have reviewed our cleaning process and instructed the relevant depar**ent to keep the pool clean at all times.
On the other hand, we are very pleased that you enjoyed our customer service and meals.
All of our staff will continue to work hard to meet the expectations of our customers.
We look forward to seeing you again, YONG.
Matsumura Yuka
General Manager of Accommodations
Winsan
2 Single Club Wing with Private Garden
Checked in ธ.ค. 2023
Family
3 Reviews
Amazing
Posted on 14 ก.พ. 2024
Excellent service and living environment. The swimming pool is provided with hot water. You can wear swimsuits. You stay in a club room with a private garden. There is a hot water soaking bath outside. It's great! There is a private beach there with beautiful surroundings.
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Response from Property: Dear Winsan, Thank you for posting your feedback following your recent stay at ANA InterContinental Ishigaki Resort! Our hotel has indeed a very convenient location, which makes it the perfect base to easily enjoy Ishigaki. We appreciate a lot your highlights and hope to have the opportunity to welcome you back again very soon.Yours sincerely, ANA InterContinental Ishigaki Resort.
Guest User
2 Single Classic Ocean Wing Sea View
Checked in ธ.ค. 2023
Friends
39 Reviews
Outstanding
Posted on 12 ธ.ค. 2023
A hotel with a sea view, I like it very much! Facing due south, you can enjoy the sunrise and sunset in this season. The room is big enough and the breakfast has many varieties.
It's just that the hotel "created" that breakfast needs to be scanned to make a reservation is a bit redundant. It can be solved by confirming a time when checking in.
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mdhugxaa
Superior Ocean Room（TWIN）
Checked in เม.ย. 2024
Couples
1 Reviews
Very Good
Posted on 16 เม.ย. 2024
I stayed here on my first trip to Ishigaki Island. It was easy to get to and the rooms were clean. You can enjoy snorkeling at the beach. You can see a lot of beautiful tropical fish by entering the beach. If I had to point out one thing that wasn't so great, I would say it would be better if they had staff or ropes to guide the line when it was crowded. I had trouble figuring out how to line up.
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Response from Property: Dear mdhugxaa, Thank you for coming to ANA InterContinental Ishigaki Resort for your first visit to Ishigaki Island. Thank you again for taking the time to post a review of our hotel. We are very happy that you enjoyed your room and Maezato Beach, which is right in front of the hotel. However, we apologize for the inconvenience caused by the lack of communication at the time of check-out. We have already started installing ropes for waiting in line, and as soon as the arrangements are completed, we plan to improve the situation so that you can wait more comfortably. In any case, it is essential for staff to communicate with you, and we apologize again for the anxiety we caused you. We will continue to strive to create a better environment and provide hospitality and service that will satisfy you, so we hope you will continue to patronize us. We look forward to seeing you again, mdhugxaa. Yuka Matsumura, General Manager of Accommodations
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