Since I visited during a trip that I have a lot of fond memories of, I would like to apologize in advance for the length of the sentences, which is difficult to understand, and that I was looking at it from the perspective of a mystery (^^; I went with my mother and grandmother. My grandmother is 90 years old. I wanted to stay healthy and enjoy my stay in my teenage years, and I thought that this trip might be my last trip with my grandmother (for my mother, with my mother).I wanted to make really precious memories. I came here because it seemed like a very nice pension when I was introduced to it by a blogger that my sister told me about.My mother was having a hard time caring for her grandmother, but when she left, she was in trouble. I had heard from my mother that she would be happy, so I planned this trip because we wanted to refresh ourselves in an extraordinary way. ).It was my first time to come to a pension, and I was full of expectations.It is a very cute and wonderful inn, and the price is conscientious. The food was made to make it easier for my grandmother to eat, and I felt that she was very considerate.In addition, the customer service staff even offered to carry my grandmother on her back and go upstairs, so she walked to her room. However, there was a slightly lonely aftertaste, and I wondered why, but I thought it was because of the following things. There was only one other group staying, and the day after we asked for an extension of checkout, they also asked for an extension.As a result, they and we ended up leaving the hotel at the same time. A man in charge of customer service came to the room because he asked me to complete the check-out procedure before leaving the hotel, but there were three women staying, and just before leaving the hotel, I had to change clothes, so I opened the door to the room. When I thought about it, the person in charge of customer service that day was alone in charge of us and another group, and even picked up and dropped off their cars. Shari, when we left the hotel, we had travel support procedures, so we didn't have time to check out, so I thought that was the case. At the timing, the front desk said, ”Thank you very much,” but the person in charge of customer service was busy picking up and dropping off another group of people's cars, so I wanted to ask for directions. We didn't have much time to spare, so when we left the car, we left the hotel without anyone seeing us off... This left the hotel with an indescribably lonely aftertaste. This is the one who asked us to extend the check-out time, but I think it was probably due to the convenience of the hotel side as mentioned above that the check-out procedure could not be completed when we left the hotel. It would have been nice if you could have told me that (preferably at breakfast) and told me that I couldn't see you off properly when you left the hotel. Also, when leaving the hotel, there was a pick-up service for the employees to see off, but as a result, I got the impression that another group of people was prioritized. These people are the main guests of this hotel at the moment. My family and I wondered if people who spread the word on social media would be more welcome than regular customers, and I said that I was a little hurt because the expectations were so high. I couldn't get the impression that we were welcomed, and as a result, I couldn't get rid of the impression that we were just unimportant guests. (After that, at Mt. Omuro, there was a problem with the lift, but the information staff told us in detail about the prospects for reopening. When I restarted the lift, the people in charge cooperated and stopped the lift for my grandmother, who has a bad leg, and put me on it, which made me feel sick (; ;)) My mother gave Anne the Redhead. I had read all the books, and when I told the staff about it, their reaction was, ”That's right.” Even though Avonlea is a hotel based on the concept of Anne of Green Gables, the people who work there don't know much about Anne of Green Gables. I wonder if... I have felt. Influencers are also important customers, but if they come next time, I would be happy if they could have the impression that ordinary customers who like Anne of Green Gables are just as welcome. Also, at dinner, I asked if there was a wide-area map, and he said, ”I'll ask,” but in the end, he forgot about it. I would have been happy if you said, ”I don't know if I have it now, so I'll let you know when I have breakfast tomorrow.” am. For some reason, the customer service was done by one person, so I think it's not unreasonable that I got this impression this time, considering the convenience of the hotel. However, it was the first time that I thought about the convenience of the hotel side at the accommodation facility.・Communication ・Anyone from the hotel side would be fine. The facility is wonderful, but the hotel side probably has only one inexperienced person at this hotel, and two groups (I don't think there are many groups...) I had the impression that the tea was a little neglected (although I had the impression that the warm hospitality of a small hotel was the selling point...). For example, there will be more people in charge of customer service (someone will temporarily help), or there may be some parts that can not be handled due to the small number of people who can go to customer service, so please communicate properly. , I would appreciate it if you could improve this point. In a nutshell, it means, ”I want you to treat all your guests with sincerity, welcome them with pleasure, and send them off warmly.” Lastly, the hotel cat that I saw in the garden for a moment was very cute...(*^^*).
Outstanding
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