DoubleTree by Hilton London Kensington

It is a suitable hotel for traveling with children. It is within walking distance to museums such as the Natural History Museum and the A&V Museum. Opposite the hotel is the subway and supermarket, which is a very convenient and high-quality location. It’s not too far to go to any attraction, and it’s highly recommended for families traveling to the UK for the first time.

Very bad experience! In order for Chinese people who will travel in the future not to step on the trap, let me write a few more words: 1. No air conditioning! And the windows cannot be opened. Can you imagine that the hall outside is at least 5 degrees cooler than the room? Living in a room without air-conditioning in the summer is simply too much! 2. The attitude of the front desk is extremely bad: a curly-haired woman chatted with a male guest about where there are restaurants nearby, how to search on the mobile phone, how to get there, whether to make a reservation, and how the taste is. And it's that kind of chat, not a simple reply. Forget about these, the point is that it was already 8 o'clock in the evening, and there was only one waiter at the front desk, and there were a few people waiting for checkin at the back, but the woman completely ignored it. 3. We are two adults with two children, and we booked two big beds, but it turned out that there was no room. The so-called upgrade, we gave a room with a sofa bed, which was opened with springs, and there were no blankets, so we threw a sheet. We asked the front desk for it, but after one night it was never seen. 4. The sound insulation is extremely poor. It is understandable that the sound insulation caused by foreign hollow bricks is poor, but it is really terrible. The door next door is closed, which can directly wake you up from your dream. I have never seen such a thing. 5. The sanitation is poor, and there are rags left on the table in the room. I really can’t complain, because you won’t get any response from the hotel at all! The above is for everyone to share, I hope it can be helpful to the later Chinese people when booking, and I don’t want anyone to step on the pit again!

The service attitude is very good! The room was clean and tidy!

The room is relatively spacious and the breakfast is hot

The sanitation is very poor, and the hotel manager didn't come to deal with it