Nirvana Beach Resort, Koh Lanta Sha Extra Plus

Nice environment, private beach, beautiful sunset, good value for money. There are some animals in the hotel. The black cat is very cute. There is just a ** staff at the front desk. The service is very poor. -1 point

In the off-season, it is inconvenient to have no place to eat in the hotel. Everything else is beautiful. I even upgraded my room

I am very grateful to the architects, you have made this hotel beautiful, especially the one bedroom pool villa facing the sea is beautiful! The first impression it gave us was luxurious and shocking! The most expensive room type of this hotel is unique on the same beach. In addition, even if you book a normal room, you can also enjoy the beautiful public swimming pool. What doesn't match its expensive price, however, is its service. Except for the proprietress, other staff, including the hotel front desk and restaurant waiters, could not communicate in English normally, which caused a lot of inconvenience during the check-in process. Regardless of the room type, even the 4,000-night villa pool room does not have any welcome fruit, or any other value-added services or small items to give you the feeling of a "VIP". The cleaning service of the room is not timely, it is embarrassing to always clean when the guests are there! And the cleaning is relatively sloppy, the table is not wiped... In addition, the breakfast buffet is mainly bread and eggs for Westerners, but there is no cheese, no cold cuts, and even jam and yogurt only have one flavor. I saw the disappointed eyes of other foreign customers. When we asked if there was an Asian breakfast, the waiter told us: sorry, no! Well... the same breakfast for four days in a row is a bit boring, and we also had very stale bread on the last day... In terms of drinking, there is no freshly squeezed juice, but fortunately, the freshly ground coffee in the hotel is really delicious. In addition, although there is only one employee on duty at the pool bar, the cocktails he made are really good, especially the mango daiquira recommended by the boss, which tastes amazing and tastes better than the first five-star hotel on the island we went to later. . Everyone must try it. In short, we still had a wonderful holiday in the hotel. After all, when traveling, mentality is very important. It's just that every time I think about the price we paid, I feel it's not worth it...

The overall feeling is not very good. When I check-in at the store, I was told that the hotel restaurant is closed recently and breakfast cannot be provided. The solution is to give a certain amount of wine credit every day, but we said it was unacceptable. Later, we argued many times before agreeing to refund a certain amount of cash. But it was still lower than the breakfast price, and we reluctantly accepted it later. The environment is ok, but the service is unsatisfactory, parking is not very convenient, overall not recommended.