Guest User
September 16, 2023
After a delay due to the air traffic control problem, we finally arrived at 3am to the Mrs Chryssana hotel and were left in darkness at the bottom of the walkway to the hotel reception, to find it closed and our keys in an envelope taped to the reception door, so not the welcome we were expecting. On finding our room (105 on the first floor) we unpacked and read through the welcome note from the hotel telling us there were some snacks in the fridge as we had missed the evening meal (we had chosen half board). So as we were famished by that time we looked in the fridge and could not believe what we had been given..a large plate consisting of what had clearly been on the dinner menu that night, cold inedible chips, lamb chop, chicken wings, some sort of cubed meat in a sauce that had gone rock hard and fish that was unidentifiable, all stone cold and inedible. what a disappointment, note to the chef, some bread, ham, cheese and olives would have been better appreciated. Room 105 is directly above the downstairs refrigeration generator, the noise was horrendous so we did not get much sleep on our first night(we booked 14 nights) and requested a room change the next morning, which was sorted within the hour, along to room 103, what a difference! Thank you so much to the lovely lady on reception for arranging so quickly, So, Pros: Lovely location for a relaxing holiday, beach just across the road at the end of the hotel walkway, pebbly but we knew that before we chose the hotel. Rooms kept really clean, thank you to the super cleaning staff and a comfortable bed with good pillows Pool area very nice, clean and tidy, plenty of sun beds and parasols and towels provided Staff are friendly and helpful Breakfast is buffet style, varied and freshly cooked hot food as well as the usual continental breakfast items and local Cretan options Lots of different flavour tea to choose from, hot water and coffee is from a machine, fruit juices (not fresh but from powder concentrate so a bit watery but ok) Cons: Dinner in the evening was in the same dining room as breakfast but no effort to make the atmosphere even a tiny bit more sophisticated, (this is an adult only hotel) same disposable paper place mats as at breakfast, either very low or mostly no background music at all, most of the glasses were chipped and no nice lighting , even an LED candle on the table would have been nice Only 2 choices of red and white wine and 1 rose Food was unimaginative, even for a self service buffet it wasn’t presented well, not even any garnish Please take the fish fingers off the menu, we are grown-ups Desserts are clearly frozen and thawed which is fine, but please pimp them up a bit with some decoration, a bit of imagination needed After the first 2 nights there didn’t seem to be any lobby bar service in the evening while we were there Subsequently due to all of this we ended up eating out at the local restaurants in Kolymbari and one lovely sunset evening in Chania (Michali