Anonymous User
October 2, 2023
1. I arrived at the store on September 29. I booked a room on Ctrip half a day in advance. When I arrived at the store, the front desk said that my order was almost the same and they gave me a room on the 3rd floor. I just checked into the room and the front desk called and said this is it. This type of room has been reserved for other guests, so I was moved to room 217. Fortunately, there was a very strong aroma when I first entered. Smelly, there is no air conditioning on the second floor. I remember that I booked an elegant double room for more than 240 yuan. It was not worth the price at all. The smell never dissipated. Later, I called the front desk and asked to change rooms. I was told that there was no similar room. I had no choice but to endure the room. I was delayed by going to the hospital the next day and couldn't check out. I extended my stay for another day and paid NT$378 for a high-quality double room. The room still smelled bad at night, and the bathroom exhaust fan couldn't be used. I just turned on the smell diffuser. **, the smell is always stronger when the exhaust fan is turned on. I asked the waiter to smell it.
2. I have a severe sleep disorder. The room was very noisy and the soundproofing was very poor. I was woken up every day. The sound of making a phone call and taking a shower in the next room was clear, mixed with the sound of construction.
3. There is a problem with the bathroom sewers in both rooms, and the bath water will overflow.
4. The coordination between the front desk and the room attendant was not in place. I had to change rooms to extend my stay. I was waiting in the original room for the change. After ten minutes, the front desk called me and asked me to go to the third floor. They said that the cleaning was done. After I went to the third floor, the waiter was having lunch. , the room hasn't been cleaned yet. I asked if there was a room of the same type that could be changed, and then I called the front desk and contacted the service.
5. There is dirt on the pillows in the room.
6. The toilet in the high-quality queen room is set so that you can't stretch your legs. The toilet is a little far away from the door frame, making it impossible to go to the toilet normally.
The experience is extremely poor. I originally thought that the newly opened hotel should be very good, but it is not satisfactory. There is a construction site behind the hotel. I hope it can be rectified. The smell is really smoke**. The lady who arrived at the store on the first day was very nice, thumbs up
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