Guest User
November 28, 2023
I have never given a negative review to a hotel, but I hope the hotel management will pay more attention to it. Stayed two nights in a row, three questions.
①When I entered the elevator after checking in, I found the elevator in the middle opposite the front desk. After I got off the elevator, the elevator did not close for a long time. I checked the time for about two or three minutes, and the elevator door remained open. Although it is not a hotel-specific elevator, in the same building, the construction manufacturers are all the same, so it is difficult not to worry about the safety of the elevator.
②Due to a power supply problem on the first night, the lights in the room suddenly turned on in the middle of the night. The hotel did not take the initiative to provide feedback and explanation. Instead, it told me that it was a circuit problem when I asked about it the next night.
③I wanted to have a good sleep the next night, but I was woken up by the phone in the room around 7 a.m. The ringing sound was very loud, and I was startled awake. I reported the problem to the front desk when I checked out. The front desk was very nice and said they would give me a reply, but I still haven't received a relevant reply today.
Having stayed in many chain hotels, I may not choose Jinjiang Metropolo Series again. This trip to Yunnan was generally "okay" because I was basically awake (including when I needed to sleep in the dead of night). He also brought back Yunnan specialties, flower cakes and "two dark circles under my eyes that I had not had a good rest for two days in a row and had not received any reply or solution."
I hope the hotel takes it seriously.
Original TextTranslation provided by Google