73694(eshuguiban
October 28, 2023
My hand was pinched when I opened the door in the lobby. When I asked the front desk for ice packs, ice cubes, or even ice water, they said they didn't have any. They left me alone and didn't take care of my injury the whole time. My fingers were red, swollen and hot. The manager on duty didn't show up the whole time. , I could only endure the pain and sleep for one night. When I checked out at 9. the next morning, the manager did not show up. The front desk said they would give me an answer in the morning, but they actually asked me to leave their phone number and urge me to give them feedback. I left my phone number and there was no answer all morning. Two of my friends who were traveling with me had their hands pinched by the door, and one man even started to bleed. The hotel did not actively deal with it, and asked questions, but no one came forward to solve the problem. Very bad
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