Guest User
January 31, 2023
Really, really disappointed. I’ll start with the positives - Our view was beautiful- couldn’t fault it…. It was my partners birthday, they made the room lovely - champagne, rose petals & chocolate. The place itself was stunning albeit nothing to do but that’s fine, we wanted quiet. The room however STANK like raw sewage, we were in room 401 & the bathroom was absolutely disgustingly potent. Our floors weren’t cleaned, the balcony wasn’t cleaned & toilet rolls weren’t regularly replenished. Staff were borderline rude, not polite in the slightest and just miserable. Not approachable at all. The breakfast was average, queues for coffee were ridiculous and felt like we were in gods waiting room for most of the week. One word of advice? Don’t visit if your under the age of 65. Unless of course you like old peoples homes. One member of staff (the lifeguard) was the only member of staff we had a conversation with and who made an effort with his customers. I definitely wouldn’t return to this hotel and it’s a shame because the credentials for an amazing hotel are there