Hilton Garden Inn Portland/Lake Oswego

The location is very convenient for jumping on I-5 to get anywhere. The staff members we encountered were friendly and helpful, especially Steve at the front desk and Anne at the grill. Our room was clean, comfortable, and quiet. Unfortunately the refrigerator was lukewarm at best and was barely cold, even after being looked at. Our delicious leftovers had to be abandoned. It also would have been helpful to have instructions for the TV; the guide wouldn’t stop scrolling and we couldn’t select a channel with the remote. But then, we weren’t there to watch TV, so a minor inconvenience. As for the bar and restaurant, they are integrated into the lobby so it was a bit odd to be eating with guests strolling in and out.

The general manager is awful. The customer service is awful. They do not serve you continental anything.

Couldn’t stay due to power outage. Im supposed to be refunded and expect to be refunded as the hotel cancelled the reservation.

Room was clean, oddly decorated with one of two art pieces about a 1/3 hidden by the tv and the shower curtain was pretty ratty. I’m always disappointed by having to pay for breakfast these days and we also had to pay for parking each night. The pool and hot tub were clean. We had comfortable pillows and bedding.

Why are you charging for parking? It’s a little thing in your mind but a big thing to the guest

Fun weekend near Portland. The hotel was convenient, clean, comfortable and the service was nice. No complaints.

High-quality room features (bed, desk, temperature control, shower, etc.) and fine service.

Wifi was painfully slow unless you paid more for fast wifi. They charge $10 a night parking which is ridiculous for a non-downtown hotel. Shower did not get very hot and water pressure was weak. Staff was very friendly. Bar was awesome, featured great drinks. Food was just okay.