Hotels near Karlstadt, Dusseldorf

We stayed at this hotel for two nights, and unfortunately, our experience was quite disappointing. On the first day, the air conditioner in our room was not working. We reported the issue to the reception in the evening, but were told that there were no available rooms. What was more concerning than the problem itself was the indifferent attitude of the reception staff. They showed no empathy, did not apologize, and simply stated that housekeeping had not reported the issue, asking us what they could do. To ensure the issue would be addressed, I personally reminded them again and provided our room number. I’m glad I did, because it later became clear that no record of our complaint had been made. That evening, assuming the issue had been resolved, we returned to our room only to find that the air conditioner was still not working. When we reported it again, we received the same standard response: “There are no available rooms.” It felt repetitive and unhelpful, as if no real effort was being made to resolve the situation. Since it was already late and our last night, we had little choice. Fortunately, a staff member named Fadi from the bar came to assist us. He checked the electrical panel, reset the fuses, and managed to get the air conditioner working. I would like to sincerely thank him for his initiative and helpfulness. Unlike the reception staff, he also proactively suggested a room change if needed. Additionally, as we were leaving the hotel, we met Ms. Derya from the reception. We explained the situation to her, and she kindly apologized for what had happened. I would like to thank her as well for her understanding and professional attitude. In summary, this hotel leaves guests to handle issues on their own unless they happen to encounter a helpful staff member. The experience feels inconsistent and unreliable, which is not what one expects from a hotel stay.

Fuss free check-ins and can’t complain about the rooms - it was sufficient. They do offer earlier breakfast hours (4am onwards) but I did not take them so I don’t know how it is this might be helpful for those going for early flights! Location is near the airport but far from everything else tho it is a small city after all. Quite affordable option nonetheless and had a smooth check-in experience.

Comfortable and welcoming hotel with a friendly, helpful staff who make you feel at ease from the moment you arrive. The location is excellent—conveniently situated for exploring the area, with easy access to nearby attractions, restaurants, and transport links. The rooms are clean and well-maintained, offering a relaxing and comfortable stay. Breakfast is varied and tasty, with fresh options to start the day well. Overall, a pleasant experience and a great choice for both short and longer stays.

Out of all the hotels we stayed at during our 10-day trip in Europe, this one was the most comfortable, the cheapest, had the best restaurant, and the most polite staff. There's free parking near the hotel, as well as paid options, and the hotel clearly explained the pros and cons of both. After getting our room cards, the lovely lady at reception personally escorted us to the elevator, explaining how to use the card and select our floor. What truly adds value: a free ice machine, and for breakfast, they offer free hot drinks with complimentary paper cups to take away – I've never encountered this at any other hotel, even as a Ctrip V6 member. I highly recommend your hotel!

The hotel features a sleek, modern design with an excellent location near the station. While the rooms are compact, they are very clean and functional, making it a perfect choice for a short city break.

Very close to the train station, and the main reason is that the owners are all wonderful Chinese sisters, hahahaha. It's super convenient to ask for directions or any questions!

Garner Hotel Düsseldorf is just perfect. The room is spacious even with extra single bed. More room for baggage for business travel person or family visit to Düsseldorf. The location is superb near main train station make it convenient to transit from place to place. Lastly the breakfast is good. In all, this hotel is above the value of money especially in the expensive Düsseldorf city. Just love it

The breakfast at the hotel is very good, I like it very much, the variety is good, the taste is good. My room was found to have obvious stains on the bed at the night of check-in. Due to the late time, I can only deal with it sloppyly. Serve the little brother, and he said that he immediately handled all the room hygiene, which is very satisfactory.

The hotel is relatively new and convenient for transportation. It is about 10 minutes' drive from the Düsseldorf Exhibition Hall. The breakfast is quite rich, but the cost is a bit high during the exhibition.

It was alright, not bad. There weren't many rooms, but they were quite clean. The location was convenient, but the prices were super expensive during the exhibition period 😂