Hotels near Central Suburbs, Mumbai

"Ac wasn't working at all, despite informing the staff on occasion basis they did not bother to consider the request. Next day they made us shift in a different room. Housekeeping staff has an attitude issue and not pleasing at all. Which is not good for the hospitality service industry."

"I stayed here the day after the Taj Mahal Palace, and it was even better since it's a newer hotel. The breakfast was good at the Taj too, but this one was much more spacious, had more variety, and was just better overall. Considering Mumbai's traffic, I booked a hotel near the airport to avoid delays, and they provided a spacious and clean car for airport pickup, which was incredibly convenient and comfortable."

"I recently stayed at Lemon Tree Premier near Mumbai International Airport, and it was an excellent experience from start to finish. The hotel strikes a perfect balance between comfort, style, and convenience. The location is ideal for business travelers and transit passengers, just a few minutes away from the terminals."

"When it is Hilton brand you expect certain minimum standards no matter which part of the world it is located. On booking site it said airport pickup included which was one of the main considerations to book this airport hotel. Upon arrival from 25+ hours long flight I had to look around for over 15 min for hotel pickup . Finally I gave up and booked uber. I reported this at check in and staff was friendly and acknowledged the issue and said will get that corrected as they do not have airport pick up. Other issues that one would not expect with Hilton facilities is WiFi was extremely choppy , slow and absolutely useless. Power outlets were made for Indian power plugs only, I could not charge my laptop or phone for entire stay. Food was great though and staff was no doubt friendly and courteous. With these limitations I am not going to pick Hilton Mumbai for sure when landing in Mumbai next"

"Disappointing service and required to make multiple calls to get room service. At the checkout, the staff was not capable of offering timely service and while serving to me, other client was also entertained which I found strange customer service. The staff was unable to release blocked money and as of today it has not been released. Finally, the staff did take a long time in producing invoice and still haven’t received an email for the invoice. The management needs to pay attention to training being provided to the staff."

"It was a great experience. The restaurants are nice albeit you need to be sure if you like the authetic flavours from South Indian cuisine. As the paneer dish tasted a bit bitter due to different spices used in South Indian cuisine. Overall, great hotel and it is a peaceful to be in the large high ceiling lobby."

"This was my first time in India, and I was a bit nervous right after landing. A special thank you to Santosh K. Tiwari for his incredibly helpful assistance. He patiently listened to my needs, proactively contacted his supervisor who then took me to an airport bank to exchange currency, and also helped me inquire about taxi prices. He carefully answered all my questions, making me feel very much at ease the moment I arrived. The overall hotel stay experience was average, but the staff's service was truly outstanding. Thank you, Santosh, for giving me such a wonderful first impression of India."

"I am writing this to highlight a distressing incident during my stay, balanced by the professional way the management eventually handled it. On March 9th, at approximately 7:20 AM, a staff member entered my room (1010) without knocking, announcing themselves, or receiving permission. As a lady staying alone in India for the first time, I was incredibly shaken as I was just stepping out of the shower and not fully dressed. This was a significant breach of privacy and safety. However, I must commend the management for their swift and professional response once I raised the issue. They initiated a good service recovery, sincerely apologized for the lapse, and provided a formal assurance that they are reviewing their Standard Operating Procedures (SOP) to ensure this never happens to another guest. While the initial experience was very disappointing, I appreciate that the hotel took full accountability and showed they value guest safety and feedback."

"The hotel facilities are very new, and the environment is quite good. It's really close to the airport, with the airport right outside the window. The food is quite fresh; compared to similar brand hotels in other cities, the dishes here are fresher, but the price is slightly higher and the room is a bit small."