148 Reviews
閬中水城嘉舟麗港酒店
Langzhong|2.66km from Liangjiacao Village
This stay experience was evaluated under the last living experience. I am sorry that the service can give four stars. Although the staff at the back have solved it, the problem situation is indeed a bit too much. Other aspects are very nice. The following problems are listed one by one.
1. When I checked in at noon, I asked to open a room of the same type as the last time. The result was that the room opened was completely different from the last time, and the toilet and bathroom were close to the road, and the privacy was not strong.
2. The catering items listed in the mini bar package are not complete! But it was not explained during the check-in process (such as the bucket noodles included in the package are not available, and finally they are made up in the communication with the front desk staff)
3. There is a wedding room next to the room where I stayed. The team was noisy early in the morning and we could not rest well. The front desk did not clearly inform us when we checked in (if we inform us in advance, we may ask for a floor change)
4. On the night of check-in, we had a late night package, but when we ordered the meal, we told the kitchen to get off work and promised to make up the next night (Fortunately, we had to come to the bucket noodles in the communication with the staff at noon, otherwise I really don’t know where to find food) and I didn’t eat my late night when I left the store.
5. Before the next afternoon, I communicated with the front desk to clean up the room. As a result, I returned to the hotel at night. The sheets and quilts were not changed, the new slippers were not added, the bathing area was not covered with a non-slip towel pad, and the bathtub was not cleaned. I communicated with the front desk temporarily to change rooms.
Overall, the staff is very fast and enthusiastic to solve the problem, but can they be deeply cultivated in the details, I hope the hotel will be better and better.
Outstanding
2160 Reviews