Ruida Boutique Business Hotel (Lanzhou Railway Station Subway Station)

Let me first give my personal conclusion. The hotel is in a good location, but the service is really bad. The store is big and bullies customers. When there is a problem, they will only say sorry, but they will not solve the problem. The rights of customers are not important at all. I checked in before 6 pm on May 1st. When I checked in, I heard the staff saying that something was broken and was still being repaired. I didn't care and checked in. Because I didn't remember that there was a free room upgrade, and the front desk didn't mention it, I was not sure whether it would be upgraded. I found that the light in the room was very dark when I checked in, especially the position of the corner table. Because I needed to work, I called the indoor landline to contact the front desk. What was outrageous was that the landline was broken! It couldn't be used! I patiently called the hotel phone number written on the room card, but it was also broken! The line was not connected! I could only go down to the front desk myself. The front desk went into the room and looked at it. The explanation I gave me was that they had no main light design, and the room was like this. She would solve the problem of the landline (in the end, no one solved it), and the matter was left unresolved. I started working in the dim light. There was only one socket on the wall next to the table. I plugged in a laptop but couldn't plug in wifi. It was full of design beauty. At about 7:30, I found that there was no running water in the bathroom. I had to go downstairs to the front desk to ask about the situation. The front desk replied that the water supply was cut off and would be restored at 9:30. I waited until 9:30 and still there was no water. I went to the public toilet outside to solve the problem. When I came back, I asked the surrounding businesses and they all had running water. Haha, I didn’t expect that the hotel’s water pipe burst. It burst when I checked in in the afternoon, and I didn’t inform you when I checked in. Because I met up with my relatives the next day and had the next trip, I didn’t want to argue, so I should wait until about 10:30 for the running water to be restored. This is not over yet. When I slept, I turned on the corridor lights and plugged in electric mosquito coils. At 2:30 in the middle of the night, the power suddenly went out and it was completely dark. After waiting for half an hour, it was restored and all the lights in the room were turned on. I woke up again, which was really torture. The next morning, I went out and took a look and found that the double room on the same floor had spotlights on the ceiling above the table. I was deceived by the woman at the front desk who seemed sincere but had no professional ethics at all (I told her that the room was too dark, and she replied that there was no main light design in the hotel. I asked if all the rooms were like this, and she said yes). Before checking in on the first day, I confirmed the latest check-out time, and the front desk said 2 o'clock. When I returned to the hotel to pack my luggage at 1:30 pm the next day, the room card was locked and could not be used. I had to ask the cleaning lady to swipe the door. If the cleaning lady was not there, I would have to go downstairs and return to the front desk. If you are a traveler, thank you for reading this. The picture shows me turning on all the lights in the room at night. I hope you make a wise choice. This hotel is good at feeding guests.

The decoration is horrible, the toilet can't be flushed clean, the sink and shower can't drain, and the water can't drain all over the floor when taking a shower! The room card can't be charged, and the waiter checked a piece of paper to solve it! The decoration started at 7 o'clock in the morning, and the wall was broken. It was really the worst ever!

The hotel is just across the road from Lanzhou Railway Station and you can see it after a short walk. It is very close to Lanzhou Metro Line 2. The hotel rooms are not big but very comfortable, and the front desk service is also very enthusiastic.

Facilities: old facilities, Hygiene: average hygiene Environment: average environment Service: poor service, very poor front desk service, sloppy, there was a free room upgrade at the time, but the hotel front desk said it would be charged, speechless.

Tickets were issued quickly and it is very close to the train station (Lanzhou Station). Two bottles of mineral water were provided. If breakfast was not included in the order, it would cost an additional 30 yuan per person. The details are also very clear.

There were bugs all over the floor, the bathroom drain was clogged, and the stench was overwhelming.