On business trips, I often go to hotels in various cities. There are Ctrip Super Club room upgrades and breakfast rights, which are confirmed by the hotel when booking. When checking in, the front desk was clearly informed, but when I entered the room, I found that there was still no upgrade and I emphasized the request before I was upgraded. The room with bathtub only has a bathtub, and it is not equipped with disposable consumables like the bathtub rooms of other hotels. There is a small refrigerator and tea bags in the room, no snacks and other beverages. In addition, I was refused by the waiter when I had breakfast, saying that I was not eligible to eat. I called the front desk to confirm before letting me eat. Since the hotel's access to Ctrip membership rights should be implemented earnestly, compared with other hotels of the same star, the service and management of this hotel need to be improved.
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