Smartflats City - Saint-Jean

Ok, the good things: - Clean - Great location - The heater worked Now for the not so good things: - The pictures are old, the flat is worn down - There were no chairs to sit on at the table - Several lightbulbs were missing - No Wi-Fi - The service level was terrible - The Emergency exit We booked the flat to be able to cook/heat some food and have meals at home. However, there were no chairs to sit on. (In the picture, there are four chairs). When we contacted the service number and e-mail (on a twice-daily basis), we got the response that somebody would come and fix the problems, bring some chairs and fix the Wi-Fi. However, for the duration of our five-night stay, nothing happened. We got some e-mails saying that they were doing everything they could to sort it out, but again, no one showed up and fixed the issues. This place needs to step up on their maintenance to live up to its potential. Not sure about the emergency exit regulations in Belgium, but to open the emergency exit, you needed to unlock two separate locks with your key in a manner that did not make us feel very safe.

The major is n issue I found was the lack of strong light on the door entry pads they should be upgraded too illumines type .handy too get too but good value for money .

In all my travels I have never come across such a pourly "managed" accomodation . Filthy, no heating, and no attempt whatsoever to fix the hygiene/heating issue . Do yourself a favour : don't go here or book through Smartflats. The customer service is anything but 'smart' , the 'service' is a joke and worse of all: the accomodation is an attack on your health . NEVER EVER again. A nightmare.

I really don't like to leave bad reviews but unfortunately on this on I have to. I am a flight crew for a major US airline, so I spend half my life in hotels. I'd like to mention that all the people I interacted with on the phone to solve many issues were really nice and I feel for them because they have to work hard to try to satisfy customers with what they have. First night we arrived and they could not find any reservation for us. We spent two hours on the phone between hotel.com and the property to find a solution. We finally got into the apartment. There was no lights nor electricity in the bathroom..So I took a shower in the dark. Also the state of the bathroom was horrendous...mold around the edges of the bathtub and a humongous level of humidity in the bathroom..and very poorly cleaned..When I called to fix the problem, they advised me that there was no one in the city to fix it and they asked me to check the fuses..didn't work. In the meantime, the (nice) lady on the phone advised me that our reservation was only until the 11th..but I had paid until the 12th. So again..two hours on the phone between ********** and the property to solve it. The property advised me that the apartment had a booking for the eleven so we had to vacate but they gave us another (bigger) unit..so we moved next day...nice apartment but..no toilet paper, the internet didn't work, the bathroom was extremely dirty..Smartflats need to find a manager who knows this business and cleans up the mess