The Jolly Sailor, Orford

This poor score and review relates to the Jolly Sailor's Bed and Breakfast service and facilities not the restaurant or bar. Main issues: 1. Room booked direct so to secure a specific room. Requested a specific type of room,( which we thought we had secured) Told "it's on the ground floor with only a view of the rear garden and not overlooking the road", but all the rooms do and was woken up at 06.45 by bin truck. Answer from Management " We seemed to have got our wires crossed !!" 2. On-duty manager tried to convince us Body Lotion could lather -up and be used as bath/shower gel when we asked for some!! None provided; had to use hand wash!! Management Answer : "He gave you some shampoo" 3. Knew rooms only had a bath, but on advising our age on booking, we should have been cautioned that it is a deep rolltop bath. My wife struggled to get out of it. Answer: " There is no room for a shower because of the age of the building and eave's". that is obvious, but what about our safety? 4. Continental Breakfast: worst ever experienced. See Photo. Mouldy and stale Muesli - removed from photo, small cereal bowl with minute quantities of mixed berries, orange juice and bread and jam. We were told it was a spread and you may not want a cooked breakfast!! Answer: "we are a small hotel and not able to offer a wider selection and anyway most people prefer a cooked breakfast." 5. Payment: asked up front on arrival and after evening meal. Told why; "just in case you forget in the morning in the rush". Didn't make us feel particularly trusted. Answer: "That's our accounting system" We emailed the management twice with these main complaints ( there were others) to give them the opportunity to offer feasible and acceptable reasons. Unfortunately, they didn't, hence this poor score and review. Positives: Big comfortable bed, lovely linen, spacious and very clean.

After walking around Orford we decided to have a bite to eat here. Food wasn’t served until 5:30 and we arrived at 4:50 so had a drink in the beer garden first of all. Amusements are supplied for children- pencils and paper. Lots of board games are available too which is a lovely touch. When it came to the food we ordered fish and chips x2, plus a child’s size version… £46.00!!! Don’t get me wrong it was tasty but not overly large or spectacular, very, very expensive, especially as this didn’t include the drinks! Next time I would definitely go to a local fish and chip shop.

Amazing building with loads of character and very relaxing. A great change from the "normal block of rooms" that so many hotels are these days. Really cosy bar and great food served. Probably the biggest breakfast I've seen and cooked perfectly. A very professional and friendly team who couldn't do enough. Loved it - thank you.

The jolly sailor is a quirky building,, but nice I'm 75 and found the inside steps from the street and the staircase very challenging. If you are a little infirm choose somewhere else

Good breakfast, but wasn't happy with the accommodation or access to the room. Not anticipating a return visit.

Very pleasant, friendly pub with good food. Room comfortable, but decor a little tired.

Recently stayed in three separate rooms with family. We all agreed the Jolly Sailor was fantastic and just what we were after. Staff were welcoming, rooms comfortable, clean and good value. The pub is well located, and food was great too. What more could you ask for

disappointed experience. possible staff issues as left alone for some time. Seemed to be more concerned with clients in garden rather than those inside. Food ok although over cooked. for the cost, I was disappointed

Wonderful old pub with original features. Great food,beer and service. We ate at all the places in Orford,which is not difficult,but the Jolly Sailor has the best fish,especially the breakfast kippers. We’ll done to everyone. My wife also thought the pie was the best she had which was from a local supplier. Seafarers room very comfortable.