Janette
March 4, 2024
I will not stay at this hotel again. I patronized their business 3 times this month and never was I charged a 290 dollar holding fee until tonight. The reason: The night manager claims it’s because I have an Arkansas DL. Mind you I’ve stayed at this hotel several times this month already and never did the day managers charge me this fee. I drove 6 hours to get here and to be held a charge of 290 is a problem for me because I could be using it elsewhere like helping my mother who is sick in the hospital.
I currently live in Texas and visit my mother who is ill in Arkansas. Hence, the reason why I still have a Arkansas DL. If this was your policy it should have been addressed the first time I stayed at your hotel. The night manager also stated that she could not find records of my past stay. I showed her the records and the receipts from my last 3 previous stays this month. It’s sad a customer have to go through that for proof. I feel like I was discriminated against because I hold an Arkansas DL! Why would you have a holding fee for people who reside in the same state? I can see if it was an incidental fee. This is absurd and just terrible! Someone recommended this hotel to me, however I should have stayed with the one I am accustomed to. The Hilton would Never!