Solace by the Sea

The hotel had no internet, room dirty and sheets had stain , had bugs, outlets not working, has mold on ceiling.outside facilities are in horrible conditions, no room service , over priced,room had no phone to call front desk.

First, the entrance is going beyond a weird tunnel that looks very sketchy and with lack of light. The place looks more like a very old motel 6, and the property you are greeted by dogs. I didn't mind the dogs afterwards as they were friendly, however, it does take away even more from the property. When we checked in, the guy made the comment that they stay for four days is around $200 and through *******, we paid almost $700, i felt ripped off, specially because the place was not even worth that. The photos show similar, however, when you walk in and you are able to see the details with your eyes, is even more depressing. An airplane’s bathroom is bigger than the space for the toilet in this hotel. The hotel was previously another one, and they didnt even update the name of the emergency evacuation plan. This place looks and feels very depressing, and I wish I would have booked only one day before booking my whole stay for the four days. I suggest that if you are looking for a place to stay, and nothing else available, don’t do more than 1 night, and if I were you, I would get to the hotel instead of booking through *******, it is rip off for this below 1 star hotel

The facilities are alright, but our A/C didn't work and the location of the hotel has absolutely nothing nearby.

This property was the worst experience. Horrible structure Not hot water during my stay. Loud music at pool. Dirty pool. Worst property in Puerto Rico

The pictures of the place should be updated! Too expensive for the conditions of the area!

The pool was dirty, no Restautant open. The common areas weren't clean enough.

The hotel was nothing like in the pictures. There were so many stray dogs everywhere and they follow you around, they sleep on the chairs by the pool. The room was average but clean. The Wi-Fi was not available during our stay and the service at the pool bar was poor. They took forever to make drinks and food which I guess I understand if they’re under staff. It was not the greatest place to stay overall.

There was just one other couple staying there. The entrance does not have a sign to indicate where the hotel is located. The place felt abandoned. The staff lady was very polite and helpful.

Older property. Out of the way location. Stray dogs in property. On our checkout day the hotel did not have running water.