Sunwood Hotel Arianz Mataram
Latest booking 6 hrs ago
My family stayed here for 2 nights. It was super nice they gave our room an extra bed on the day of our arrival, however we had teribble experience in the first night. Our room had several electricty power failure several times (6 - 7 times) and finally they offer us to move to other room, and suddenly they charged for extra bed, I was so upset and told the receptionist to put the extra bed charge to our bill and I asked to meet the manager first in the morning. In the morning i met Ibu Aming their hotel manager, she was super nice and being sympathetic, after hearing my story she waive extra bed charge from our bill and even offer us to upgrade to deluxe room. I definitely recommend Sunwood Hotel if you are looking for city hotel in Mataram, they got everything you need, pool, spa, restaurant and variety of foods in breakfast buffet.
36 Reviews