Premier Inn London Bank (Tower)

Towels seem not fresh, smelled. Others was fine, location also good.

We enjoyed our stay, I went with my husband and two children and we loved staying at this hotel. The staff is very friendly, and the services are excellent. The breakfast is very good, a very varied buffet, as well as the dinner. We received special attention from Shamin who was serving us in the dining area

We arrived early for our check-in our room wasn't ready but we were able to leave our bags in storage witch meant we could go out for the day when we arrived back we checked in our room was exactly clean and comfortable we went t the restaurant with out a booking this was no problem the friendly staff sat us at a table the service was brilliant the food was really good. Beds are really comfortable. Lovely shower. Breakfast was amazing loads to choose from. We are already thinking of booking here again for our next London trip

As a regular PI customer, I would no longer recommend them. On our recent stay we had a poor response from PI staff after bringing to their attention several issues in our family room (bathroom tap broken, missing sink plug, aircon switching off all the time, broken wardrobe, TV not working properly due to broken remote). However by far the biggest issue was the bed which had a dodgy base, causing roll-together and it to creak loudly with any movement, waking us up throughout our first night. Brought this to the staff attention first thing in the morning. They checked it while we were out and said they could find nothing wrong. We asked a staff member to come to the room and demonstrated the issue, which they accepted was a problem. After much negotiation were reluctantly offered an accessible room, but no bed for our son, even though there was plenty of space to pop one in for the night. We were told if we wanted to be together we could "all sleep in the same bed" as it was bigger, or son could stay in the old room down the hall on his own. Also told us to "keep it quiet" that they'd offered us a different room as they were "doing us a favour" and would get in trouble if anyone found out, giving us strict instructions "not to mention it at check out". Although there were plenty of adjacent Premier Plus rooms available on the floor above, which would have kept us close together as a family, this was not an option these as we'd only booked a 'standard' room (they don't do Premier Plus family rooms - only doubles). Things go wrong during hotel stays, I accept that, but it is how a company rectifies problems that shows its quality and integrity. Being made to 'feel grateful' for a service we had bought and paid for, is not good customer service and if staff feel 'at risk' for helping customers, it does not reflect well on PI's training or employee treatment. Sadly since the introduction of Premier Plus rooms, the quality and basic maintenance of standard rooms has declined considerably, along with the service. Do not rely on the good night sleep guarantee - it does not exist.

The 5 star rating is based on the fact. It is a Premier Inn, so it is not going to be perfect. There were a couple of minor issues, but it is a perfect location for the major tourist sights and transport links. The room was both tidy and comfortable, exactly what you would expect from a Premier Inn. The one thing that set it aside from other hotels I have visited recently was the staff. Unfortunately, I did not get all of their names, but everyone was extremely attentive, especially Narmada, Keira, and Shamin, who went out of their way to make sure myself and the family were well looked after during our visit.

chosen as a good location to stay when attending the Abba Voyage concert. Good value for money and an ideal location with a surprisingly lovely view on floor 7 of the monument

Really ideal location for St Paul’s, the Tower of London, Sky Garden and close to Monument tube station. A short stroll takes you to the Thames Path with lovely walks down river. Check in was prompt and my room was 123 on the first floor and was to the usual PI standard. Dining is downstairs and a little on the small side with no natural light but that didn’t spoil the all you can eat breakfast. Highly recommend hotel