Guest User
February 27, 2022
The beds were comfortable, the bathrooms modern & hot showers and the kitchen staff very efficient and friendly. However we are very disappointed & and angry about the 2 rooms we booked. Taking our 3 grandaughters to London and booked here because it showed on their website a triple room, with 3 separate beds, (not on now)!!! Having arrived at 8pm, after a school day & long train journey down, we found the triple room is a double & single. We did however overcome this, after tears from the girls BUT the rooms where on different floors!! What is more annoying is the fact I actually phoned the hotel, twice, to ensure the rooms where together and was assured they where!!. If you look on the *********** or even the Saba hotel website, you will find that most of the pictures on there do not match the actual hotel, we stayed at. However they do have a few hotels in the chain, so maybe the photos got mixed up!!! The lovely bright rooms and spacious dining area are not at this hotel. Our rooms were very small, crowded and old fashioned. The kitchen area was clean but small, certainly for the amount of guests the hotel has.Needless to say we wont be using this chain again.