Mercure Lugo Centro

Very comfort and modern hotel. Great price for the quality you get

Hotel PSEUDO-petfriendly. Hicimos una reserva a través de Booking en este hotel porque permitía alojar mascotas (aunque ni siquiera pueden comer en el restaurante propio del hotel, ni te proporcionan NADA para el animal). Llegamos el viernes hicimos el chek-in (con el perro), el sábado realizamos el pago en el propio hotel (con el perro), salimos por la mañanas (con el perro), mediodías (con el perro) y noches (con el perro) así viernes, sábado y domingo (siempre con personas en la recepción). Cuando vamos a hacer el check-out la persona de recepción nos dice que debemos abonar 25€ por noche de suplemento de limpieza por el perro. En ningún momento se nos dice (ni en el check-in, ni cuando realizamos el pago, ni en las diferentes entradas y salidas). 25€/noche por “limpieza” sin avisar en ningún momento y sin proporcionar ABSOLUTAMENTE NADA para el perro. Por lo que debemos pagar 25€ por noche por utilizar nuestra propia cama de perro, comedero y bebedero que llevamos de casa. Teniendo en cuenta además que hemos pagado 150€/noche con la generosa cortesía de DOS CARAMELOS (ni una botella de agua, ni una cápsula de café, por supuesto no incluye ni desayuno, ni parking) y que la habitación tiene el plato de ducha y el lavabo en medio de la habitación, absolutamente cero recomendable. NEFASTA GESTIÓN Y COMUNICACIÓN.

Wow! The staff at this hotel exceeded all my expectations! I have traveled quite a lot in my 63 years both professionally and personally) but I can’t remember when I have been so well treated and helped! My wife and I were walking the Camino in Spain and why wife was struggling with shin splints. We decided we should take a day off from hiking to help her recover. Because of the language issues (I don’t speak Spanish) Emidio at the front desk helped me make all the necessary changes to our itinerary to allow us to stay an extra day. Whenever I came to him with an issue (unrelated to his hotel) he would simply say - “no problem” and help me until my issues was solved! Alejandro and Manuel at the bar were extremely friendly and accommodating as well. In fact, while at the hotel, I interacted with at least 6 hotel staff and they we all great! I don’t if this is unique to this just Mercure but I will definitely be more predisposed to look for Mercure option for future travels because of this experience!

Lovely modern hotel about half a mile from the city's old walls...and all that is interesting in Lugo.

Very nice and clean, nice area, very friendly and helpful staff.

Beautiful, comfortable and new hotel 10 min walk from the historical centre.

Well, it's a new Mercure, with all the necessary facilities for a quick trip to Lugo. Rooms are nice, with a very good sleep quality, parking and a general good vibe in the hotel and staff. Location is 5 minutes walking distance from the old city center which is quite convenient.

This should be higher up on the list of hotels for Lugo. As the title says Very mdoern, chic, fairly tasteful, looks brand new inside. I remarked to the young lady who checked us in that I was looking forward to our stay there as it was a large room, 35 sauare meters and as we had a lot of luggage that made things a lot easier. When we got to our room, it was clear it not the right one. It was a small room that did not look at all like the one I booked. I verified that it was wrong by checking their website and sure enough she had given us a much cheaper room. This has happened many times to us. Very annoying. We went back down with our luggage and informed her of her msitake and showed her the picture and the name of the room we booked and our confirmation. Despite that she said that the room we showed her was a suite and we had not booked a suite. There was only one problem with that. Their website did even show a room called a suite and not the one we booked, which we insisted was the one we would get as it was what we paid for. She did it, but it was clear by her attitude and behavior that she convinced we were trying to scam her. Quite frankly, I was appalled, so much so that I thought of leaving, but it was late and we were tired. When we got to our new room, the right one, my wife and I both agreed it was what we booked. We called up to tell the young lady and said she could come up and see that it matched the one we booked on the website, if she still had doubts. She was not much interested. We then settled in and found the room more like a suite ( she was right about the way it was structured ), in that it had a small area when you walk in where you can sit, nothing great, but a good place to stash our luggage out of the way. The sleeping area was fairly spacious, perhaps a bit smaller than I thought, with the dreaded sink, double sink, actually, as part of the sleep area. I say dreaded because when someone goes to the toilet ( in a small room with a door ) and then comes out to wash their hands, the noise can wake you up. It may even have had an always on light, as well, I can’t remember for certain. Despite everything, we found the room clean, modern, comfortable with a nice large TV. We spent the entire next day in that room as my wife was not feeling, one of 7 days on this trip we stayed in the room because she was not feeling well, not to mention almost all the other days when we got out late for the same reason. For this reason, I spend extra care in trying to choose a good hotel and room as I know we may be spending the bulk of our time staying in. And this room worked perfectly for that purpose. I should also mention that everything in the room worked properly, including HVAC and TV and the bathroom, a relative rarity these days and that at the price we paid for it, it was a pretty good deal. The hotel had a restaurant/ bar on the main floor. I had a suspicion it might have been pretty good, but we did not patronize it. Fin

Great service, check in was convenient, thanks to Laura. Location is perfect, room was clean and will definitely be back again when in Lugo!