Econo Lodge Inn & Suites

This was my second time staying there. My first time was during the pandemic, I can understand having the pool closed at the time. But this stay the pool was closed again We asked when would it open. A staff member said that they didn't know when it would open or even why the manager even keeps closing it. This is the summer and people are renting rooms for relaxation and fun. Thought this is something people know that he closes pool for no reason. Won't be staying there anymore.

WHEN WE ARRIVED MY SON SAW THE CAMERA SHOWING THE POOL AND SAID OH THEY HAVE A POOL. THE ECONO LODGE EMPLOYEE SNAPPED "IT'S CLOSED" WITH A VOICE AND LOOK AT MY SON LIKE SHE DID NOT LIKE CHILDREN. WE EXPLAINED WE WERE CHECKING IN FOR THE 1 NIGHT UNDER X NAME. INSTEAD OF STATING SHE WAS NOT FINDING A RESERVATION UNDER X NAME SHE ASKED FOR MY DRIVERS LICENSE AND SET UP A WHOLE NEW RESERVATION AND ASKED FOR PAYMENT. WE LOOKED PUZZLED AND EXPLAINED WE JUST BOOKED IT ONLINE AND ALREADY PAID AND I HAD THE RESERVATION TEXT AND EMAIL. WHEN I PULLED UP THE INFORMATION I REALIZED THE RESERVATION WAS STILL IN MY MAIDEN NAME AND EXPLAINED THIS. AT THIS POINT YOU WOULD HAVE THOUGHT THE WORLD WAS COMING TO AN END. THE EMPLOYEE YELLED OVER FOR THE OTHER GIRL AND THEY WERE TALKING ABOUT US TO EACH OTHER AS IF WE DIDN'T EXIST ANYMORE. IT SEEMED LIKE A VERY SIMPLE FIX BUT SHE STARTED BERATING US THAT "FIRST OF ALL YOU DIDN'T BOOK THRU US YOU BOOKED THRU *******....." AT THIS POINT I WAS BOILING MAD BUT REMAINED CALM AND NEVER GOT UPSET WITH THEM. WE CONTINUED TO KILL THEM WITH KINDNESS. SHE FINALLY SAID SHE WAS GOING TO MAKE AN EXCEPTION AND ALLOW US TO STAY SINCE I HAD THE EMAIL SHOWING X NAME. SWEETIE IF YOU REFUSED TO LET US STAY THERE ARE A MILLION OTHER HOTELS FOR US TO CHOOSE. THE NEXT TIME WE TRAVEL THAT WAY WE WILL DEFINITELY CHOOSE ANOTHER HOTEL TO STOP AT. THE ROOM WAS NOT AS CLEAN AS IT COULD HAVE BEEN EITHER.

Bedsheets was not acceptable.Not clean at all.

noisy heater, didn't seem safe around the property. I would not have been surprised if my van was broken into overnight.

Towels was dirty, bathroom was dirty (with i could post a picture). Second shift staff lay very RUDE! Had a non smoking but smelled like a smoking room. Won’t stay here again GUARANTEED!!!!!!

The restroom had only the end of a roll of toilet paper no replacement rolls of paper. It was a smoking room that needed some sort of ventilation or sanitation. The air was toxic. I strongly do not recommend this hotel

Bad, unprofessional clerk. Not even welcome or thanks for the business. Bed sheets, they are old with stains and holes.

Dirty, dingy, smelly rooms. I changed to another and it was the same, sheets turned on to the other side/inside out, but, I could see that it was dirty also with blond and brown hair in the sheets and pillow cases. Room smelled musty, floor felt sticky and grainy as though it had not been swept or mopped. Disgusting.

The hotel had no hot water due to a gas leak. We are still waiting for ******* to reimburse us for the 2 nights. Right now our displeasure is with *******. If the hotel took our reservation to begin with there would have been less of a problem.