Hotel Central

For facilities and location is perfect. Everything is new and unexpected welcome beverages inside room. But staffs need to be more careful about service standard. -3 staffs standing in front door chitchatting and I had to open the door (with my luggage) by myself. Then no instructions where to check in lobby until I asked. One lady (make up point) escorted us to 4/f and let us sit before check in. -Front desk. Do not familiar with check in system (repeat several times booking under who’s name or details when I already handed my ID and she just asked without checking in the system). Got rooms but uncertain if ready to checkin. She tried to asked senior and senior give unclear answers which lower the efficiency and wasting guest time. Staffs not familiar with pos machine which needs to be careful……. Last thing is, 3 person seems management re smoking just outside the main door. Is raining with “red” status. Not proactively stand behind / open door but just smoking and chatting in front of the main door which need to be aware even is concierge should always assist …. As new opening, I wish this hotel can grow stronger and stay long. Let’s see next time if I come back will have any changes

Pro: I loved the good reception from the staff at the point of entry, guide to the check-in counter and toured me through the room and told me a brief history about the floor. I loved the technology behind the room control system. Good interior and a comfortable bed that keep asleep all day 😊. The food service taste good. Con’s: Reception doesn’t look organized. Had to wait for about 6min watching them before attending to me. I ordered food room service and had to handle the door for them to put the food in the room. I had breakfast at a restaurant, I had to wait for a long time for my food like 30mins, even though I saw other people who ordered after me like getting their food first. I had to talk to a waiter to find out how much longer I had to wait. The restaurant was noisy, unorganized and felt invisible , and the staff seemed busy and rushed. I also noticed that some people had to wait a long time for their drinks. The staff didn't pay much attention to us unless we approached them. And also the food was coldish in the end. Suggestions: Organization structure should be improved and also pay attention to. Overall I love my stay here, will definitely come back and see the improvements of the services.

What a wonderful stay 😎 enjoy the delicious western set breakfast #hotelcentral#unique#comfy

Great experience. Exceeded expectations. An outstanding renovation. We breathe history.