Carrington Court

I would give zero stars for service if this was an option Late Wednesday 19th July at approx 6:30pm, the water went off in our unit, my husband tried three phone numbers for hotel support with no answer. He went down to the managers residence where the manager on shift was very annoyed to be disturbed and said "Well what do you want me to do about it? I'm not a plumber!" (I Think his name was David?) After much coercion, the manager reluctantly accompanied my husband up to the room (room #43 on the 14th floor). The manager then asked what we had done to make the water go off and asked "Have you flooded the place?" The manager said there is nothing that he can do until the next morning as after hours plumbers are very expensive. The manager was very rude and agitated the whole time. We had our 4 year old granddaughter with us for a holiday and had no water/shower/toilet etc from this time onwards. I literally started begging the manager to please help us. The manager proceeded to argue with us for the next 15 mins about how its not his problem and was basically accusing my us of causing the issue and they would have to wait until tomorrow. After several more back and forward visits from my husband, the manager came back and got us to pack up all their things and move 6 floors down and stay in another room. This was finally all resolved by 11pm that night. The following morning at 7:45am the daywork manager came and knocked on the door and was very apologetic and friendly towards us, however he insisted we needed to pack up asap and move back 6 floors up to room #43. He said apparently a simple circuit breaker had tripped off the power for the water pump for the top 4 floors causing the problem, and this wasn't the first time it had happened. This is very concerning as it is a fire hazard to have no water on the top four floors of the hotel for an extended period of time with nobody onsite capable of fixing a simple issue. We have been staying at this establishment for 15 years, and have always had excellent service from the previous managers. Sadly this experience will forever tarnish the reputation of these apartments and we will never be staying here again. This manager should have been dismissed for his behavior, and there is no way i would employ someone with an attitude like this for a job that revolves around customer service and problem resolution. This man should be ashamed of himself and i pity any other people that need to approach this man with any issues at the units in the future. Avoid this place at all costs!!

We recently had a booking to stay at Carrington Court. Unfortunately, on the intended day of stay, we had to cancel as our 4-month old child became ill with a respiratory virus- requiring hospital admission. We attempted to contact the hotel via phone and email, but received no response. We were charged the full rate for the stay. We eventually got on to the manager to enquire whether a partial refund or credit toward a future stay was possible. The manager denied this request, offering “a better rate” as concession, which was not an acceptable offer given the circumstances and large cost involved. In the context of the pandemic, the inflexible refund policy is extraordinarily shortsighted. We had hoped for our first family holiday since covid- but instead we will not be staying a at Carrington Court ever again, and we would actively not recommend this hotel to all.

If it was possible to rate this place 0 stars I would. My family and I were unable to make our booking at the last minute due to our 4 month old baby becoming seriously ill, requiring hospitalisation. Attempts were made to text, call and email the office to explain our circumstances, but no response was received. We were charged the full fee without staying there. When my baby was out of hospital and I was able to speak to "David" at Carrington Court regarding some kind of credit or refund, I was met with a heartless response. The only kind of compensation "David" offered me was a "discount" depending on the time of year I wanted to stay next. I asked to speak to someone else, even the owners of the actual apartment but was completely shut down. I even offered proof of hospitalisation, but was told this would not make a difference. I would not recommend this hotel, DO NOT STAY HERE!