Guest User
February 4, 2024
We travelled as a group of three friends, and due to availability we booked rooms in both the Main House and the Coffee Lodge. There are a few things which perhaps are not immediately understood when booking, such as the fact that each house has its own staff who cooks the meals, as well as that, I would guess due to safety reasons, the gates at each location are locked at around 9pm (there is a nonstop number that can be called after that, but who wants to inconvenience anyone?) Other than these two aspects, our stay was really great and the staff were really sensitive to our needs (for instance, we had an evolving medical situation back home and our last tour had to be interrupted - we were not charged for it and the staff passed on their good wishes to us upon departure). I’ve traveled to nearly 40 countries and to me the true value of a service is seen when things go wrong, not when everything goes as expected. We did not hang around much around the farm, although the pools at each location looked lovely, instead we took tours every day - which for us, coming from Europe and without a rental car, were good value for money. Since our Spanish is not anywhere near-native, we got an English-speaking guide called Johan, and this review should be mainly about him - as he is simply a real asset to the farm. Johan is such a kind, gentle soul who not only possesses a wealth of knowledge about everything from coffee to rock music, but also is incredibly fun to be around. We learnt lots but it always felt like talking to a friend who also wanted to know a bit about us, and not just pass information. We did the tour of Los Nevados and the thermal baths on day 1, the tour of Cocora Valley, Salento and Filandia on day 2, as well as the coffee tour on our last day, and we would have enjoyed staying more just to learn more about Colombia and share some more laughs with Johan. He is simply an incredible, genuine human being, and if we are to return he’d be part of the reason!