Reviews of Hilton Birmingham Metropole

Response from Property: Dear Guest, Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you enjoyed your stay and had a great experience at the hotel. It’s wonderful that you were able to relax by the pool and found the room to be clean and comfortable.We’re also happy to hear you had a great time at Resort World – it’s always nice to have a variety of dining and entertainment options nearby.We look forward to welcoming you back on your next visit. If there’s anything else we can do to make your stay even better next time, please don’t hesitate to let us know.Best regards,Guest Relations Team

Response from Property: Dear Kasia,Thank you for sharing your wonderful feedback! We’re so happy to hear that you and your family had a fantastic time at our New Year’s Eve event. It’s always a pleasure to host such a lively and fun celebration, and we’re thrilled to be part of your yearly tradition.We can’t wait to welcome you back for next year’s celebration and make it even more special!Best wishes,Guest Relations Team

Response from Property: Dear ALex,Thank you for taking the time to share your feedback with us. I’m glad to hear that you had a good stay overall and that the room was clean and serviced daily. Our location near the NEC is indeed very convenient, and it’s great to know that you found that aspect of your visit to be ideal.However, I am truly sorry to hear about the issue with the temperature in your room. We completely understand how uncomfortable it must have been, and I sincerely apologize for the inconvenience caused by the AC and the broken portable heater. This is certainly not the level of comfort we aim to provide.Your feedback is valuable, and I’ll be sure to share it with the relevant team members so that we can work on improving the experience for future guests. If you decide to stay with us again, please feel free to reach out in advance, and we’ll ensure the room temperature is to your preference.Thank you once again for your comments, and we hope to welcome you back for a more comfortable stay in the future.Best regards,Guest Relations Team

Response from Property: Dear Karan,Thank you so much for your kind words! We’re thrilled to hear that you had a great stay with us, enjoyed our location, and felt well taken care of by our friendly staff.It would be a pleasure to welcome you back to Birmingham, and we look forward to providing you with another excellent experience on your next visit.Best regards,Guest Relations Team

Response from Property: Dear valued guest,Thank you for your kind words! We’re so glad to hear that you had a great experience with us. We truly appreciate your feedback and hope to welcome you back soon for another wonderful stay.Best regards,Guest Relations Team

Response from Property: Dear valued guest, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our swimming pool facilities, including the massage pool, constant temperature swimming pool, and sauna. It’s also great to know that the location was convenient for you and that you were satisfied with the restaurant food.We appreciate your comments regarding room hygiene and will be sure to review this area to ensure we continue to meet our guests’ expectations.We hope to have the pleasure of welcoming you back soon and making your next stay even better!

Response from Property: Dear valued guest, Thank you for sharing your thoughts with us. We’re glad to hear that you found our location convenient and enjoyed the breakfast!We do understand that the busy atmosphere during breakfast might have impacted your overall experience, and we apologize for any inconvenience this may have caused. We are always striving to improve the guest experience, and your feedback will help us make necessary adjustments moving forward.We hope to welcome you again soon, and we will make sure your next stay is even more enjoyable.