Craigshire Suites St Louis Westport Plaza

I went through a third-party Orbitz to book the room and when I got there to check in, they decided to ask for $100 deposit which I didn’t have $100 to hold for them so therefore they would let me check in and they went on a ticket with my money for the booking as well I went to return it I give it back so I was left stranded to sleep in my car and they did not care because they said it’s policy but their policy was not located or no or acknowledged or printed anywhere in the third-party for customers to see if I would have known that maybe I would’ve had the money and I would’ve been stranded, but that was information that was unknown. Do not recommend this place , they leave out information

Waited in the lobby for ten minutes…the monitor was not working. Had to call and finally reached someone who didn’t speak english well. You should alert people that the guest will never see a human during check in. I’m going to blast you on social media.

We stayed there four years ago and it was very nice. They no longer have breakfast although it was listed. No kitchen supplies although it was listed. The room they gave us was dirty, we left I would not stay there the whole area was dirty and need a lot of maintenance.

I didn’t even go inside to check in the outside was filthy and the people that were hanging out around the property made me feel unsafe

Very nice suite for the price. Inside is nice. Sketchy looking at first outside. Apparently some people live here full time. But ending up being ok. I would stay here again

This property was absolutely awful. (I had stayed there previously when it was a Residence Inn.) I arrived after 8:00, and it was already dark. I couldn't believe it when I discovered the lobby isn't even open ALL WEEKEND! I had to check in at a kiosk in the vestibule, with a clerk who wasn't even on property, and was probably in a different country. After checking in and receiving my key from the kiosk machine, I then drove around to my room. There was trash all over the property, and many of the units looked like they are now apartments. There were Halloween decorations on many of the doors and railings, and bicycles, skateboards, desks, tables and other items laying outside of many units. The back of the property, where my room was, was very poorly lit. When I got to my room, I noticed that there were several pieces of particle board leaning up against the wall next to my door. There was also a file cabinet/nightstand with coins on top of it sitting outside the door, as well as trash. Also, the stairs leaning up to the room were quite uneven and one was broken. Photos from the room are attached. The room smelled terrible, and both the tile floor and carpet were sticky. Unlike the photo from the property, there were zero utensils, cups, or plates in the kitchen. The couch was dirty and had no throw pillows. There was no way I would sit on it, and the only other chair was the desk chair, which was dirty. Overall, the room was stinky, filthy, and unacceptable.

Very dirty property. They advertise breakfast and coffee but when you get there they don’t have either. It’s says it’s a hotel but they don’t run it like one.

It was very noisy at night. You could here everything from the apartment above. Including the 2 am fight with the girlfriend who was called names I will not repeat on here. Thankfully my small kids were asleep.

We actually didn’t spend the night. The unit they gave us smelled very bad and inside out didn’t seem clean. Very poorly maintained. We had nightmares at the thought of staying there! Sorry to be so brutally honest, but I can’t recommend it!