Four Points by Sheraton Cleveland-Eastlake

The parking lots were not clean well with the snow and ice. The back door malfunctions and doesnt open fully. When in the dining area, someones retainer was on the floor but staff did promptly clean it up.

When we first got there they had us in an ajoining room and we could hear every word our neighbors were saying. They were accommodating and moved our room. The bed was comfortable but the pillows were TERRIBLE!! Overall it was a good stay.

Stayed here twice now and both times I have had a very good experience. Sandi is awesome!

This property was clean, safe and the customer service was amazing! I will definitely be staying here again when I visit the area. I was pleasantly surprised.

Buffet breakfast was the same every day. Average quality food. Not worth $10/day. Housekeeping was excellent, attentive to requests.

The hotel was nice and our room was comfortable and clean. However, the huge wedding party that could be clearly heard in our room--especially when the hotel personnel shut it down at midnight and they took the party out into the parking lot outside our room--was not nice. Without that "minor detail" this would have been an excellent stay. We did not use the restaurant, so can't comment on that.

Plenty of free parking. Front desk service top notch. Steven and Sandy were outstanding and understanding employees!! Room quiet and comfortable. Acceptable water pressure. Best part—-the breakfast buffet. Hot and lots!!! Nice job folks

Our room was very clean. The bed was comfy and it was a decent amount of space we had. Kind of out the way, but easy too DoorDash good food in the area.

Hair in shower, and on bathroom floor when we arrived. Fingerprints all over bathroom door. Light fixture next to bed did not work along with alarm clock. Fridge was not cold at all.