Don't get confused when booking the hotel if you look at photos and reviews on the internet. The Andaz and Mondrian share the space but are two different hotels. We stayed at the Mondrian. Take note that we had problems with water pressure and air in the pipes when using hot water. We assumed that this was because the hotel is in an old neighborhood so we did not talk to the front desk about this. The hotel was overall lovely and in a nice area of Mexico City. We ate several times at Chloe, The Flower Shop and Derba Matcha Café, some of the dining options on the joint properties and enjoyed the food. However, they need to improve the support provided by the front desk staff. We had a problem with connecting to the ChromeCast after using it for one of the days. We called the front desk 3-4 times to get assistance and they kept saying that someone would come assist but no one came. Then the following day, we had to go to the front desk three times before the issue was resolved. On the first occasion, I asked if they could move us to a room where the service works but I only wanted to do so if it was really necessary and they said that this would be possible. By the third visit to the front desk, when I asked if we can rather be moved to another room, they said it would be difficult because they are expecting a lot of people checking-in to the hotel. They were clearly having a problem with the service but instead of being honest with us about it, they kept dismissing us.