Dear Waterfall Family I am writing to express my utmost appreciation for the exceptional service provided during our recent business conference at your hotel. From the initial planning stages to the final execution,Thanks to Percy for making this possible, your meticulous attention to detail and professionalism sir truly made our event a resounding success. Thank you for your commitment to excellence and for going above and beyond to make our conference a memorable and productive one. We look forward to the opportunity to host our conference with City Lodge Waterfall City again.