The management here deserves the lowest possible rating. I arrived here on July 5 for a 4 night stay with my daughter and disable son. He requires a wheelchair for ambulating. My reservation was made well in advance. We were visiting family in the area and looked forward to outdoor pool time. On arrival there was a man at the entrance who I assumed would help with baggage. He disappeared into the building. My daughter and I helped my son into his wheelchair. The wheelchair was in the trunk and we had to remove the luggage to get it out. We made two trips into the lobby got to the registration desk. It was warm in the lobby and now saw fans at the desk. I inquired about what was going on. We were then told the ac was down and had been for three days. I told them I couldn’t stay here . They offered to cancel my reservation and handed me a paper with two hotels listed. One not a Hilton and in Elizabeth. The other in Parsippany at an Embassy Suites now a Hilton brand. I asked them to call and see if there was a handicapped accessible room. They said we can’t do that you go do it yourself. After protesting that was not good customer service the clerk helped me out. I also inquired why I had not been informed earlier about the lack of air conditioning. I had received a message that morning welcoming to the hotel as if nothing was amiss. The reservation got made we went on our way. Not one person offered to help us get the luggage and the wheelchair back to the car. To add insult to this about an hour after we left got an email informing me that the ac was down and offered to cancel our reservation. I am a Hilton honors member. When I travel I stay at Hilton. What a disappointment. Much of this could have been averted with proper management.The lovely Short Hills Hilton where I stayed and dine several year ago is not the same. Hilton you are not well represented by this facility.
Very Good
106 Reviews