Hilton Monterrey

We came and had the breakfast buffet and everything was delicious, the service was great and the place was super nice. The hotel is brand new so you can come and be the first to know it and use it. The hotel is located close to malls and hospitals within the city.

Great service Fernanda was great at the recepción, even with a full hotel they managed to help me with some special requests

Great Service, very clean and fantastic location!, worth staying at this new property, you feel like a 5 star property in Monterrey!! Loved it..excellent views of the city..and a great convenient location.. Breakast was superb..

I had the opportunity to visit this hotel in September and everything was just outstanding from emails before arriving to checking out. Let's start with the room everything was comfortable from the linens in the bed to the amenities in the shower thanks to the housekeeping lady she did an amazing job! The front desk team was also very helpful in providing extra keys when our ones stopped working and accommodated my friend to check in before I did because he had reached the hotel earlier than I had and also because they spoke English because he was visiting from LA! The F&B team's special thanks to Gerardo, the entire kitchen team, and the front-of-house team as well. The food was good for the breakfast buffet although it was sort of the same and I stayed for 4 nights I didn't get bored of it. Thanks to the lady who made my eggs every morning at the hot station. Everybody was super nice and accommodating. Thank you as well to the chef who was assisting on behalf of the executive chef for the dinner provided for us. My only recommendation would be that management focus a little bit on the pool area because we did use it but no service was there I think after some days we checked out I saw on their social media page that they had service opened it with the bar available at it. The hotel is pretty new and even though it had a low occupancy it never failed to impress on service. Highly recommend!

This Hotel is amazing. Staff was welcoming and attentive. They offer parking passes for your entire stay at reasonable cost and is very secure. Close to restaurants and shopping centers. Pool is amazing and offers amazing view to the mountains and city. We will defined be back.

This location did not meet any of my expectations and my expectations were pretty low. I expected that as a part, my corner suite and executive lodge access that executive lodge access would have been available or open. That any of the hotel bars that are advertised, you would be able to go and drink it. I was not able to because the hotels had not required their liquor license yet, so no bars were available. There is also no guest laundry available. You have to pay to valet park your own car. I don’t know what the breakfast restaurant situation is like there but I was not about to go pay money at a restaurant that I couldn’t drink at in a hotel that I’m staying at for a meal. I could not get connected to the Internet while staying there because of Hiltons Internet set up and I accumulated roughly US$125 worth of charges because I had to use my hotspot because the Internet would not allow me to connect. On the last night of my stay, there was a team of managers that was able to call tech-support and get my Internet working after about 45 minutes or an hour of just unnecessary inconvenience. This hotel was not ready to be open but they had no problem charging me full price for amenities And the room when all the extra perks of my room or not available. The hotel should not be open until all amenities are available that they are advertising. I have tried to get a refund for the stay they have refused. I have never been more disappointed by what was supposed to have been such a nice hotel. like I don’t even understand the concept of having a multiple bars at the hotel that you can’t drink at. The hotel was still under quite a lot of noticeable construction. I was in someway disappointed by every aspect of the hotel. If you’re not ready to be open, then don’t take my money. Do not go there yet. You can’t even buy alcohol there. This place is not ready to be open and they are already ripping people off.