Carla
February 27, 2024
It started when I called beforehand to see if I had already paid for the room and they said I hadn't, but that it would be charged to my Discover card when I checked in. When I checked in, I was told they don't accept Discover, so I had to put the charge on my debit card. Also, they charged me $100 more and said I would get it back in a few days if not used. So, not only did I have to take the charge out of my checking (when I hadn't prepared to do so), but they charged me $100 more. That was only the beginning. When we got ready to leave, the elevators were out of order. My husband is in a wheelchair and WE WERE ON THE SECOND FLOOR! I called the front desk and explained the situation. They put me on hold for about 3 minutes and finally came back to the phone and asked for me to wait about 5-10 minutes until they fixed the elevators. I said OK. Next thing I know, they send a couple of staff members up (one looked like maintenance and the other was in housekeeping) to carry my husband down the stairs. I was on the phone with my daughter at that time and she said "No, don't let them do it. We can't risk them dropping him." So, she called the fire department and had them come to take him down. It was a very stressful situation for my husband and I to go through. We feel we should be compensated for all the trouble.