DoubleTree by Hilton Charleston Mount Pleasant

the bathtub was so slow to drain that even the quickest of showers warranted standing water above the ankle. also room service failed to do their job on one of the days. we were able to get clean towels from the desk, without the offer of having the room cleaned / tidied up.

Had to book an unexpected overnight trip to be close by for doctors appointments and testing. Hotel was clean, felt safe. Close to doctors office. Staff nice. Water pressure great. Bed was comfortable and it was quiet. Would recommend hotel.

1. Jacob was extremely helpful at check in. 2. Whoever called me at 11:00 a.m. to tell me it was check out time was rude and raised his voice at me. I told him Jacob had given me an 11:30 a.m. late check out time. 3. There was nothing to eat. If the restaurant was closed, I had to go out. The shop at the desk was quite limited. 4. I was given a handicap room, which is fine, but had obviously not been used, cleaned or even looked at. The door to the bathroom had some sort of mold growing on it and there were piles of dust and dirt surrounding and under the furniture (which had a lot of nicks and scratches). This particular hotel needs an overhaul on it's rooms! I will never stay at another DoubleTree by Hilton.

It would have been better to let us know at booking that the hotel had no internet. My husband is always working on his computer and this proved to be an issue he would have liked to avoid. It still has not come in and it is almost 10:30pm

Yes and yes. However, a scheduled water outage lasted far longer than posted. It caused a big inconvenience and no compensation was offered. Showers and toilets did not work for at least 12 hours on one day and another three hours the following day.