Novostar Nahrawess Hotel & Thalasso Resort

First we arrived to the hotel on time they took passports and we kept waiting for 20 min as we mad reservation through *********** we told them it says check in at 12:00 on the email they said that its wrong check in is at 14:00 but we will check you in early but give us some time which am sure its just made up after getting to the room after 40 minutes of waiting tlits not as expected they said we gaive you nice room which is not shower broken tv broken after calling them to fix it i asked about the coffee and tea set in the room which 99.9% of hotels have it they said try with housekeeping saw one of the staff she said ill get you that but at night when we got to the room saw her again she said we dont have enough as its in few rooms may be tomorrow and the hotel is full which is not true alot of rooms vacant and i did not see that much people customer service is so bad staff some of them are nice but the majority is rude you dont feel welcomed there talking to each other using bad words with no respect to customers and shouting on each other. Second is the food room service is so slow we asked for plate of fruits not big deal it did not come after one hour called and canceled after several trials with no answer then they came after 2 hours while we are sleeping and called the room we just ignored We did not eat at the hotel at all as the restaurants are closed or kitchen closed we ate at the bøbar at the beach nice one as it does not belong to the hotel and nice food as you see in the photo . The towels you need to need to know some one or pay some one as they dont give you have to ask for it for the salty swimming pool i dont know how or by any form they got the 5⭐️ Stars as compared to the other 5⭐️ Stars i go around the world they are not even one any thing you can close one eye but customer service its most important in any hotels or in the whole industry hope you see this before you fall in the trap happy days .