Best Western Naples Inn Suites Reviews

The location is very good, very clean and comfortable

The staff was friendly but this hotel should have been CLOSED during their MAJOR renovations. We had no idea this was happening. We would have never stayed there. We were woken up early every morning by construction noise including the roof right over our room being ripped off! It went on all day, you could not enjoy the pool area or anywhere else. Also, the sheets were stained, bathtub chipped. Shame on the owners and Best Western for keeping the hotel open during this time. The front desk attendant said that they had informed ******* of the renovations, but we did not see that in the description of the property.

Property looks old and outdated no pool heater like advertised breakfast pretty mediocre no many options room ok but some dirty furniture and don’t get me started on the shower super uncomfortable and water pressure horrible. For the price there are way other better hotels in Naples. On ******* it showed i was going to pay $733 for 2 night ended up paying $806 So 400 pee night???? Not worth it at all !!!!

No sign on Elevator. Had to call to see how to use it as we had a handicap person and three kids one of which was handicapped. We were told oh sorry its broken and they were waiting for parts. Ok strike one. They did have someone help us bring luggage up. Went in room it was dirty called down to ask if they could send someone to look at it and was told by the manager she was training someone and couldn't leave the desk. Didn't even offer to send anyone as soon as possible. So strike two. Then i asked if we could change rooms and was told no and that i was being hostile and they didn’t feel comfortable coming to the room. I asked for a refund and was told no because i booked through *******. So i called ******* and they said since i had paid Best Western they were responsible. I Asked for refund and was refused. I went to the lobby to show them photos and asked them just to look at them and was told to leave they were done with us. Never in my life have i been treated like a piece of trash. Obviously they don't care about customer service nor their company. The manager should be fired for the way she treated me and my family.

I’ve stayed at this resort before (several years ago) in a regular double room. This time I was in a one bedroom suite and it wasn’t good—dirty floors and table, musty smell and bugs. As others have said, renovations are needed.

The room was infested with bugs. I get there to check in their software system doesn’t work. They made me wait an hour and a half to check in after 4pm and then they had to re-record my keys cause after the second day, they wouldn’t work room was completely redone. All brand new

For the price, the accommodations were average and overpriced. Naples in the winter commands this, I guess?

Whole property needs renovation. From the front desk area to rooms, everything needs to be replaced.

Please call this hotel before you check in, especially if you’re going to check in at the stipulated time as I could not check in until well into the afternoon because they had a lack of cleaning staff If you are checking in the evening you’ll probably be fine but this was a massive inconvenience. Very expensive to stay here but I understand it is prime season Maybe a lot of workers staying in hotels fixing hurricane damage from over a year ago? All of this going through insurance driving the price up. Kitchen lounge room and bedrooms function ….beds were old everything was pretty dated no renovation there. But it was only a one night stay good size TV, couch space plenty and comfortable

WE booked a king suite and were upgraded to a condo. WE obviously had more room but gained a view of a street and the parking lot instead of the pool/gardens courtyard that we were expecting. No explanation given upon checkin.. Stayed 4 nights and housekeeping NEVER came into our room. The pool shuttle was awesome.

There were no rooms ready when I arrived. They told me they will call me on my phone when the room is ready. I told them I had a 2 yo baby that need to take a nap. After 1 and a half hour I went to check again and they gave me a room and when I open the fort, was occupied. Then, they gave me another room and the toilets did not flush. They could not fix it and no other solution offered.

The suite was excellent, roomy and comfortable. You folks underpromised and overdeliveted. But i have to say a word about your staff. Everyone, from the front desk to the grounds crew to the breakfast attendants, seemed depressed, not happy in their work. No one was outright rude to us, but no one smiled, greeted us pleasantly, or even looked at us when they spoke. This was pervasive. An animal rots from the head down, so i attribute this to management. If you could improve overall morale, you'd have an oasis on your hands.

Desk staff was very helpful and room clean. An excellent breakfast made less than satisfying because it poured outside where it's served and there are no alternative plans for rainy days. Needs table or desk, chairs and microwave in room.

Very nice hotel! Recently renovated room, beautiful breakfast near the pool area surrounded with trees. I recommend!