Adults Only, Hideaway at Royalton Negril Resort Reviews
Adults Only, Hideaway at Royalton Negril Resort
8MR5+553, Negril, JamaicaView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Adults Only, Hideaway at Royalton Negril Resort Guest Reviews
3.9/5
Good
80 Reviews
Verified reviewsLocation3.9
Amenities3.9
Service3.9
Cleanliness3.9
Filter by:
Sort by:
All Reviews(80)
Positive reviews(69)
Negative reviews(11)
Chele
Luxury Junior Suite Ocean View Diamond Club
Checked in Sep 2023
Solo travelers
2 Reviews
Very Good
Posted on Oct 11, 2023
Check in went bizarrely unhinged and mismanaged. The next day management visited to rectify the horror. Overall service was above average in most departments. I rebooked because nothing is perfect and amendments were offered.
Guest User
Luxury Junior Suite Ocean View
Checked in Jun 2022
Couples
1 Reviews
Outstanding
Posted on Jun 7, 2022
Luxurious
Guest User
Luxury Junior Suite Ocean View
Checked in Aug 2022
Other
2 Reviews
Outstanding
Posted on Aug 15, 2022
Ccfssssssdsscvbbnnbbvvfddddddujnnb b
Original TextTranslated by Google
Linda
Checked in Feb 2024
Couples
Very Good
Posted on Feb 21, 2024
Our room had a BIG roach in it and we left it there to see if the cleaners would clean it up it stayed there for 2 days. We finally got it up ourselves. The glasses that we had in our room smelled mildew after the maids came in to clean, so they actually probably just wiped the glasses out with a dirty rag. Overall the trip was okay the staff was wonderful the maid that we had was okay. But I will not be revisiting this Resort. The ocean view that I paid for was not Ocean View it had a wall there that will block you from the portion of the ocean if you sat down in the chairs, you will have to stand up the whole time on the balcony. It was not a great ocean view at all. So we end up getting the swim up which cost us another $400. Another thing that I did not like is that we had to walk to the other resort to go on to the beach.
Tamara Tania
Checked in Feb 2024
Family
Posted on Feb 3, 2024
We were assigned a concierge and that service was definitely over rated. Most of the staff were very nice and helpful, but some of the bartenders looked like they did not want to be there. Also, while there are quite a few restaurants, the food was not very tasty.
Brittany
Checked in Jan 2024
Friends
Very Good
Posted on Jan 19, 2024
We stayed at the Hideaway section at Royalton Negril. Upon arrival, check in was fast and easy. We did pre-check in which I believed saved time. This was my third time to Jamaica at an all inclusive resort, but my first time here. Overall our experience was pleasant but there is room for improvement. Food Was decent minus the buffet. Service was good minus in the sports bar.
Recommended Improvements- The bars never had mint, lemons, limes etc. They really should work on making sure they are stocked with these daily. They also would run out of certain liquors at times, so drinks were not consistent. Food in the buffet should be kept under heat lamps so that it’s not always cold and it would be nice if they switched some of the options daily. Also, I found that all the different levels offered at the hotel are very confusing and almost offensive. There is Hideaway, Hideaway Diamond Club, Regular Diamond Club, Regular Royalton, Gran Lido, etc. You all wear different color bracelets. It gets confusing to people on where you can go and where you cannot. I had several conversations with guests where we would share a recommendation with them on a bar or restaurant and they would say they aren’t allowed to go there or vice versa. We had a bad experience at one of the bars when ordering a drink. We were denied service since we didn’t have a “black bracelet” after being told by another hotel employee we were allowed anywhere since we are Hideaway guests.
Sean
Checked in Oct 2023
Couples
Outstanding
Posted on Oct 29, 2023
The food could have been better & upon arrival our room was not clean but they immediately changed us to another room wish was clean & beautiful! The property was beautiful!
OKeen & Dwight were the best Butlers and made the experience terrific! Definitely recommend the Diamond club experience & if they are your butlers you will not be disappointed! We will definitely be back!!
Stephannie
Checked in Oct 2023
Other
Outstanding
Posted on Oct 24, 2023
I enjoyed my stay at the property. I loved everything about it. The customer service was excellent. Irika J. at check-in was AMAZING my whole trip. I traveled alone and felt safe and enjoyed everything from the massage to the beach cabana. Definitely going back
Victoria
Checked in Oct 2023
Other
Outstanding
Posted on Oct 21, 2023
I had no problems with my room. My butlers were the best. Mostly all the restaurants and the bars closed early which i thought that was odd for a all inclusive resort
Amerika
Checked in Sep 2023
Couples
Outstanding
Posted on Sep 29, 2023
Very nice resort, luxurious. I’ve assumed occupancy of resort depends on time of the year. We are couple in our mid 20s/early 30s. Didn’t see a lot of younger people there. Swim up bar closes entirely to early (5pm) glad we didn’t get swim up room because swim ups looked smaller compared to other resorts we’ve stayed at. No reservations needed for dinner, although we’ve barely ate on resort. Room was very nice, need to upgrade the room service menu. Love that they have hookah and we were able to take it to the room. I’ve noticed if you want turn up and relax vibes stay at a more affordable resort, if you want relax vibes in September this is the resort for you. Esthetics and ambiance was very nice!
Micheala
Checked in Sep 2023
Other
Posted on Sep 8, 2023
A little disappointed as I was expecting so much more from a 5* hotel considering my experiences at other 5* hotels. Rooms and hallways are a little run down and could do with some TLC. The drinks were average to say the least. Customer service was so inconsistent, some days/places you get good service then the next you’re practically invisible in comparison to the white guests that they bend over backwards to serve. My third visit to Jamaica in the past year and this was by far the worst food I’ve had. I never have high expectations of resort food but usually I can count on breakfast to be decent but again, did not quite hit the mark for me.
Pointless booking the Hideaway adults only section because most of the restaurants, amenities and all the fun happens over on the Royalton side (with the exception of a beach party on the Hideaway side). The Hideaway pool is small in comparison and the British and Americans are out there reserving the sun beds from the crack of dawn. If you’re not by the pool by 6/7am it’s unlikely you are getting a sun bed for the day. They also play a lot of pop music (for most of the day) and quizzes on the Hideaway side.
The Vibes Team really made the difference to my stay and made it enjoyable. If not for them I probably would’ve rated it a 1. They were fun and brought the energy.
Overall, just an average ‘luxury’ experience.
Tiffany
Checked in Aug 2023
Other
Posted on Aug 29, 2023
The room was not cleaned. The housekeeper insisted she cleaned it however stains were all over the beds. It was nasty!! The mirror had what appeared to be blood. After 4 days we still found no resolution. I will not be back.
Krystal K
Checked in Aug 2023
Couples
Outstanding
Posted on Aug 25, 2023
Went for our honeymoon and it did not disappoint! Everything was beautiful, and the staff made the stay so pleasant by tending to our every need. We are already planning a trip back.
Tina Louise
Checked in Jul 2023
Family
Posted on Jul 11, 2023
My first impression was not good. There was no elaborate entry into the lobby area for the Hideaway guest like the Royalton side of the resort. The rooms was unkept with chipped and scuffed furniture. One of the sinks in my room was clogged the entire stay and the staff was notified. We had no wash cloths for 4 out of my 6 days. The days we had wash cloths they were stained. There was a jacuzzi style tub in the middle of the room which I did not like and it seems that there was a curtain to close it off from the rest of the room however it was missing but the rods remained. The ice machine room was dirty, the ceiling stained and missing panels also the ice machine was dirty and did not work. I called room service for ice that took over 40 minutes to arrive. The food at the buffet was never hot and it took the staff over 15 minutes to provide soft drinks. The bar staff was friendly and attentive if you sat at the bar but at the beach side not attentive at all. Overall it was very disappointing for the cost of the property.
nikita
Checked in Jun 2023
Couples
Posted on Jun 11, 2023
This review is from the perspective of a geriatric millennial =) Overall, a good resort.
Let's start with the food: Don't waste your time with the restaurants on site, the buffet is where it's at! Get some muscles and crawfish- so good! The process to get an alcoholic beverage at times was long, be warned. Some of the restaurants had long waits, or something was wrong in the kitchen, so you could wait forever for your food. The Japanese hibachi place- only place you need a reservation for, and you can only make the reservation that same day. The chefs put on a show for sure, singing, celebrating- it was fun however ... it was HOT in there. Between the stoves going and no AC, I had to go back to our room to change. Bring a fan with you or sit outside and have the amazing food but no entertainment.
The room- We stayed on the ground floor, we had a swim up pool and a jacuzzi in the room. Our room was close to the trash it seemed because the first day we got there, the room and the entire area smelled of sewage. Be warned. When people are walking past your room, you can hear it as if they were standing next to you. If you are a light sleeper the constant chatter you hear outside can keep you up. We found a roach in our room the last night. Not a cute look. The tub, there was no stopper.
The place: BRING BUG SPRAY. A bottle of OFF at the gift store is 22 dollars. Save yourself some $ and just bring it from home where it's not $22!
overall- It's just ok
Trending Searches
Recommended for you
The D Hotel Cesme Spa & Resort ReviewsLa Quinta Inn & Suites by Wyndham Danbury ReviewsSun Moon Beauty ReviewsDorint Hotel Frankfurt/Oberursel ReviewsCassia Hotel Jerusalem ReviewsRamada Suites by Wyndham Zen Quarter Darwin ReviewsFull Moon Village Resort ReviewsComfort Inn Huntsville ReviewsExtended Stay America Suites - San Diego - Oceanside Reviews456 Embarcadero Inn & Suites ReviewsAvra Luxury Villa & Spa ReviewsThe Elms Hotel ReviewsAxis Viana Business & Spa Hotel ReviewsHotel Kiraku ReviewsHope sea Hostel ReviewsAltstadthotel Messerschmitt ReviewsHotel Riu Monica - Adults Only ReviewsMyrtleford Holiday Park ReviewsLaguna Cliffs Marriott Resort & Spa ReviewsSmoky Falls Lodge ReviewsMason HotelCrystal Orange Nanning East Station Convention and Exhibition Center HotelMint Appart International Hotel (Shenzhen Futian Center)GEO38 Premier Suites Genting HighlandsRedDoorz at Hotel RosemarieSafari Hotel and Villas powered by CocotelF-TOWN Fangtang Hotel (Shenzhen Longgang Tian'an Digital City Huanggekeng Subway Station)Stirling Suites Hotel & Serviced ApartmentMerlinhod HotelPegasus Hotel Shah Alam