Hotel 27 by LuxUrban

I was really worried after I saw some of the reviews, but it wasn't bad at all! We came straight from the airport and they held our bags free of charge until we checked in. The room was pretty small, but it had a working A/C unit, full sized fridge, microwave, and TV. It was clean and comfortable. There was no mold or bugs like some reviews said and, for the price, it was definitely worth it. However, like some of the negative reviews mentioned, the staff did seem a bit off and I did have to forward my confirmation email to them to check in and the water took a while to heat up. Overall 4/5 stars. Pros: Working Clothing Iron, A/C Unit, TV, Toilet, Toiletries, Shower, Microwave, and Full-size Refrigerator.. Excellent location near lots of public transport stops, restraunts, and stores. Room was clean and comfortable. They held our luggage for free while we walked around until check-in. Cons: It took a while for the hot water. The staff seemed a bit untrained and laid-back. The lobby was quite small and shared by a psychic office? Strange but not really a problem.

The hotel did not provide hot and cold water. You need to have amazon account to watch TV program which we don't. They should have set up the system so that visitor can just switch ON the TV and watch. There is no toilet at the recieption. Just in case you check out early, and good to have when you back to pick up your luggage.

It was really great. Small space but has everything you need.

The hotel is very well located

Run! This place is not a boutique hotel at all! I regret not reading the reviews first. If I could give it a zero, I definitely would. My room was at the end of the hall, with windows facing a wall, so there was no sunlight—it was dark all the time, even on sunny days. The worst part was the mold. The whole room smelled moldy and awful. The manager explained it was due to a leak from another room. I couldn't believe they still host people despite the mold, which can harm your health! As soon as I got into the room, I asked to change it, but the manager said there were no other rooms available, which was a lie. I had a tight schedule and couldn't spend more time dealing with it. I thought it was just one night (I paid $230 a night), but the nightmare continued. I couldn’t fall asleep when I got back late, and I coughed badly at midnight, forcing me to leave at 3 AM. You know what? Even after I left, my nose was still full of the moldy smell. This was my worst hotel experience, and it reminded me to check reviews before booking hotels. The management is terrible. I had already booked and paid online, but they still needed me to forward the confirmation email when I checked in, which took forever. And they had no AC at the counter. By the way, the TV didn’t work, and there were bugs in the bathroom.

The hotel didn’t provide even short expectations. Based on the central Madisson Av street, you hardly can find it at a glance, since there is a bright pink board and a sticker on a window with the Physic consultation for 10 dollars. There is no lobby, just reception at a bad condition, 2 chairs and 2 elevators, one of them is always out of service. It was not announced on site, they charge 5 dollars for 1 piece of baggage storage. I had to change 4 rooms during 5 days, since the basic facilities were out of order, especially connected to bathroom and air conditioning. They all far from advertised standard, with outdated furnishings and cleanliness issues that made us a question the overall maintenance. At 503 the shower tray is clogged and doesn’t flush, so you can’t take a shower, since the water quickly overflows. At 603 the sink was clogged with debris and the dirt floated from the pipe and the water did not flush. At 905 the air conditioning was not working, it was cold, the plug didn’t come into the socket, they were of different types, also the wires were pulled out of the TV, the set-top box did not work. The problem is that these all problems they do not fix, just move the guests to new rooms that have almost the same problems. The rooms are small, old, nothing is done ti renovate them, the windows are black from dirty. Guys at reception change several days a day, the only one was permanent in the morning - Lily. She feels really sorry about the discomfort the guests have during their stay. The other staff seemed indifferent and unhelpful and even rude, especially Wilson. Upon arrival our check in process was disorganised and time - consuming. His unprofessional talk and behaviour and lack of training. He refused to accept hotel deposit 150 USD in cash and said or we pay with credit card or can move to a different hotel even we have 100% prepaid the stay. The problem that Russian cards go not work in foreign countries and we can pay only in cash, he didn’t accept and told the he doesn’t want to be rude but we should pay only with card or no other alternatives. I have asked my friend who lives in USA, to provide the details of his credit card to pay deposit. Since that was not my personal card, Wilson has frozen 75 US dollars instead of 150. The next step that was very nervous for me is that Wilson told he can’t see my payment. So he cannot settle us in the room. I showed him the evidence, my booking with amount debited and the card authorisation but he told he cannot see it in the local system, advised me to connect with my local travel agency. After 10 hours flight, early in the morning I had to contact with my agency to confirm! Thanks God, the agency has confirmed the card was debited and the hotel was fully paid, but in the site the hotel email was provided wrongly. Wilson gave us a new email, which turned out to be incorrect again , so he could not receive confirmation. I learned this only the next day from a different manager

This place is completey fradulent. DO NOT BOOK. I booked a trip for April and cancelled within in the cancellation window. I received a confirmation email for the cancellation. I was still charged the $730 and have not received a refund. I have called over 20 times and I am not unable to get through or resolve this.