2-12 Grey St, Newcastle upon Tyne, Tyne and Wear, NE1 6EE, United KingdomSee Hotel Details
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1 night
Guest Reviews
8.8/10
Very good
116 Reviews
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.4
Service8.9
Cleanliness8.7
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All reviews(116)
Positive reviews(15)
Reviews with photos/video(1)
Awesome rooms(8)
Great location(8)
Awesome stay(5)
Negative reviews(1)
Guest User
Standard Double Room
Stay Date Jun 2026
Traveling with friends
1 Reviews
7.0/10
Posted on Jul 10, 2026
The staff on the desk were lovely The room was nice enough however there was a few points i was unhappy with. no power sockets near the bed, the TV was not in a good location to be able to watch it from bed. The shower cubicle was small and the shower head from the ceiling was not ideal when trying to shower without having to wash my hair!
Guest User
Standard Double Room
Stay Date May 2026
Couple
1 Reviews
8.0/10
Very good
Posted on Jun 6, 2026
No complaints about the hotel itself as we have stayed there before but unfortunately we got very little sleep due to our room being opposite ‘The vineyard’ which used to be a normal wine bar and now has music on until 3am ! And it was extremely loud. Even though our windows had secondary double glazing you can clearly hear the tunes! If you stay and are a light sleeper I would suggest a room at the back of the hotel. If you are young and going to be out anyway it won’t be an issue.
Deborah Mac
Standard Double Room
Stay Date Apr 2026
Solo traveler
2 Reviews
8.5/10
Very good
Posted on May 29, 2026
Great central location
Room-
Good air conditioning
Liver the bath and shampoos etc- good hot water temp
Lumpy pillows and the bed not very comfortable, creaky and old.
Only enough coffee sachets for 1 cup so I went to tescos and bought my own- extra coffee would have been appreciated!
Good sound proofing in rooms
However would not book again due to uncomfortable mattress and pillows
Aylyn
Standard Double Room
Stay Date Mar 2026
Traveling with friends
7 Reviews
10/10
Outstanding
Posted on Apr 28, 2026
Great staf …is good located …is clean and have great rooms ☺️ I like it and I recommend 🤗
Guest User
Standard Twin Room
Stay Date Feb 2026
Traveling with friends
3 Reviews
8.5/10
Very good
Posted on Mar 13, 2026
Great stay in the Gray Street Hotel. Easy to walk to from the train station and in a great spot for exploring the city centre. Staff were friendly and room was nice.
Guest User
Junior Suite
Stay Date Feb 2026
Traveling with friends
1 Reviews
9.0/10
Great
Posted on Mar 3, 2026
Had an amazing stay here at the Lord Collingwood suite. Room was clean, tidy, well presented and had ample soap, shower gel, tea, coffee etc. The only minor issue was hair left in the bathtub after the previous guest. Although I understand housekeepers do miss these little things, it is still a necessity to ensure no hair or dirt is left in the bathroom. The location is fantastic; very close to the city centre, quayside and the train station. Will definitely return! ☺️
Guest User
Standard Twin Room
Stay Date Feb 2026
Traveling with friends
4 Reviews
9.0/10
Great
Posted on Mar 2, 2026
Great location and value. Hotel is an ideal base for shopping, food & drinks and is just down from the Theatre.
Guest User
Standard Double Room
Stay Date Jan 2026
Couple
1 Reviews
9.5/10
Amazing
Posted on Feb 23, 2026
Great hotel, good location central to lots restaurants, pubs, cafes. Close to train station too. Hotel room spotlessly clean and breakfast very good. We will definitely be back.
Guest User
Standard Double Room
Stay Date Jul 2025
Couple
1 Reviews
10/10
Outstanding
Posted on Aug 24, 2025
Great experience, starting from being accommodated upon our early arrival at the hotel. Our second floor room had great views down over Grey Street and the Grey Street Hotel was the perfect base for exploring this vibrant city. Breakfast was freshly cooked to order and delicious and staff everywhere around the hotel were really friendly and helpful. Would totally stay here again.
Guest User
Standard Double Room
Stay Date Feb 2025
Couple
1 Reviews
9.0/10
Great
Posted on Mar 9, 2025
Nice hotel, great location. Rooms are nicely decorated.
We had a room that looked into the back courtyard so not much to see and it was a bit on the dark side.
A few niggles. The shower is a bath combined and it's a decent climb in so not for someone less mobile. In addition, the shower head is fixed so difficult to stand under it - it tends to hit you in the chest or back.
I would still recommend it for it's style and convenient location to the city centre.
Anonymous User
Deluxe Double Room
Stay Date Sep 2024
Business traveler
2 Reviews
5.5/10
Posted on Nov 1, 2024
Really poor nights sleep. Extremely noisy. When I mentioned it to reception, they just said sorry. Yes it can be noisy and they will get someone to check the double glazing. Didn’t make any offer to help put things right.
Sam 12
Standard Twin Room
Stay Date Jul 2025
Solo traveler
4 Reviews
10/10
Outstanding
Posted on Aug 11, 2025
One of the best hotels in the city
Guest User
Deluxe Twin Room
Stay Date Dec 2024
Other
3 Reviews
10/10
Outstanding
Posted on Jan 13, 2025
Excellent stay and lovely breakfast
Guest User
Deluxe Twin Room
Stay Date Jan 2025
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Feb 3, 2025
Lovely hotel very friendly staff
Guest User
Standard Twin Room
Stay Date Jul 2024
Other
15 Reviews
7.7/10
Good
Posted on Aug 31, 2024
The room is small and you need to carry your luggage up and down the stairs