Pulasiyao
January 21, 2024
The room is quite clean. I had a very important exam and I stayed in this hotel at night. The air conditioner was loud at first, so I didn’t pay much attention to it. I was reviewing with headphones on. When I went to bed after twelve o'clock, I found that the sound was too loud and I couldn't sleep. So I turned off the air conditioner and found that the sound of the outdoor unit of the air conditioner was still ringing. I called the front desk, and their attitude was extremely perfunctory. I said that the air conditioner was very noisy. He said that the entire hotel was like this. Some people had reported this before, and they all stayed up late to get through it. I was confused at the time. I spent money to stay in a hotel and had to get up early to take the exam tomorrow, but you told me to stay up late. I asked how to solve it, help me change the room or upgrade the room type, because Ctrip said there would be a free upgrade to the room type. He said he couldn't change because Ge Fei was different from Tian Wei. Ask Gefei customer service to solve it. I called customer service but no response. Anyway, the service is terrible. Later, after I demolished the wall, I discovered that there was a window through which I could see the outdoor air conditioner unit. It happened to be right next to my bedside. It was very exaggerated. Moreover, this outdoor air conditioner unit was not from my room. It's someone else's room, so I can't turn off the air conditioner in my room and let the outdoor air conditioner turn off. However, the service staff at the front desk didn't have a very good attitude. They kept saying that it couldn't be solved and asked me to find a way to find Ctrip. customer service. In the end, with my strong and determined attitude, he asked me to take a look at the air conditioning problem in the entire hotel. Later I discovered that other rooms were very quiet, and it was obviously just a matter of changing rooms. But they didn't change it, so I fell asleep in another quiet room at 2:30. I hope the hotel can give me proper follow-up trea**ent on this matter. This kind of unreasonable room design should not exist.
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