Mercure Jakarta Pantai Indah Kapuk Reviews

Response from Property: Dear WuCW,Thank you for your lovely feedback regarding your recent stay at Mercure Jakarta Pantai Indah Kapuk. We are very thrilled to learn that you had an enjoyable stay with us and it’s great to know that you enjoyed the exceptional location of our hotel.We look forward to welcoming you back in the hotel soon.Best Regards,Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Our Valuable Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Mr. Tony,Thank you for taking the time to share your experience regarding your recent stay at Mercure Pantai Indah Kapuk. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon Sincerely, Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Estella, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is very encouraging review to read and we are delighted to know that you love the hotel location, our cleanliness and the staff service makes your stay comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Kurnia Tirta Tjuatja,Firstly, thank you very much for your comments regarding your recent stay with us. Feedback has always been and will continue to be greatly important for our success. We are truly sorry to hear that your visit to our hotel was unsatisfied. We completely understand your disappointment with no proper respond at that time on your laundry.Whilst we realize that this issue has left you with a poor impression of the hotel, we will assure you that we do take all feedback and incidents seriously and endeavor to rectify whenever possible. Our customers are our number one priority at the property and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn your experience around.We look forward to regaining your confidence in us on your next stay.Best regardsMercure Jakarta Pantai Indah Kapuk

Response from Property: Dear DinHassan, We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Liyu,Thank you for sharing your review.Please accept our sincere apology for the unpleasant experience you encountered during your stay with us especially on the bathroom cleanliness.We always strive to maintain our quality and your feedback is surely valuable for our improvement.The well-being of our guests is always our highest priority. Rest assured that we will share them with related departments for consideration and further actions.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear ChanAngus,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Nick Yaw, Thank you for sharing your experience. We are delighted to learn that your stay was made enjoyable by our prime location. Thank you again for your feedback, we all look forward to welcoming you again soon. Sincerely, Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Sehoon,Thank you for sharing your experience at Mercure Jakarta Pantai Indah Kapuk and giving us 5-star review. Looking forward to your next visit. Best Regards Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Lawina,We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Mercure Jakarta Pantai Indah Kapuk

Response from Property: Dear Dennis, Thank you for taking the time to give us your valuable feedback during your stay with us. We appreciate about your positive feedback on the hotel location which provide easy access to PIK Avenue Mall and nearby tourist attraction. On the other hand, sincere apologies for the unpleasant experience you’ve encountered during your recent stay with us. Please be assured that guest satisfaction and safety remain our utmost priorities and we look forward to regaining your confidence in us on your next stay. Warm regards Mercure Jakarta Pantai Indah Kapuk