Guest User
June 8, 2024
I wonder if all the one night guests are in rooms surrounding the car park. We were in a ground floor room, basic but clean, directly accessible from the car park. The lady receptionist who allowed us to park and then wander into town until check in at 3pm, was very friendly and helpful with directions. Unfortunately when we arrived back at 3pm we encountered a man who continued to talk to his colleague. When he asked for my name, he then presumed to use my first name and then shortened it (Tracy to Trace) hmm. Then whilst looking at my email booking ref, he answered the telephone, said I won’t keep you a minute (I thought he was talking to the person on the phone) no he was talking to me without looking at me and went on to try to arrange a table booking for the restaurant hmm yet again. My husband by this time had gone to sit down. I found his attitude strange for a hotel receptionist in these days of instant reviews. Can’t imagine what visitors from overseas would make of his attitude. After receiving my key card he explained we went back out into the car park and entered our room through a door between two parked cars (not ours🤣). The room was small, I had to draw the curtain to stop seeing people milling around the cars and entrance area. The surfaces were spotless and the bathroom gleaming. One thing I did notice was a covered tissue box on the dressing table, very useful however it was empty. If it had been removed, I wouldn’t have mentioned this in the review. Good night’s sleep on a comfortable mattress and a large bed. The breakfast next morning was all buffet style. My husband thought this wonderful 😋. I had informed the hotel weeks in advance and at early check in online of my Gluten Intolerance and that I would require a GF breakfast. The waitress checked what I could eat on the hot plate and said they only had GF bread. I found this very strange for an impressive hotel like this. On a cheap and cheerful coach trip staying at a two* hotel on the Isle of Wight I was offered GF cornflakes and GF sausages, non of which was available at the Knaresborough Inn. Ho hum, it seems that the more you pay the less you get here. I think they’ve gone for style over substance. I think we’ll still visit again though, maybe ask for a garden room away from the road and stay a few more days. See what I can do about breakfast GF items etc. A good hotel really close to town and things to visit ie Mother Shipton’s Cave, Harrogate and surrounding areas.