Reviews of City Lodge Hotel Waterfall City

Response from Property: Dear Caitlin Thank you for your wonderful 5 out of 5, review. We are delighted to hear that you thoroughly enjoyed your stay with us at City Lodge Hotel Waterfall City. It's fantastic to know that you found our hotel beautiful and cozy, as we strive to create a welcoming atmosphere for all our guests. Your recommendation means a lot to us, and it inspires the team to continue delivering great experiences. We hope to welcome you back for another enjoyable stay in the future. Kind regards Liz Clarke General Manager

Response from Property: Dear Traveller Thank you so much for your 5 Star review and feedback regarding your birthday celebration event at City Lodge Waterfall City. We are delighted to see that you had an absolutely fantastic event at our hotel. We strive for service excellence and appreciate your feedback. Thank you for the great feedback regarding Percy. He is a super star and I will recognise him for making sure that your event was successful. We look forward to welcoming you back at City Lodge Waterfall City for future events and celebrations. Kind regards Liz Clarke General Manager

Response from Property: Dear Traveler Thank you for staying at our hotel and reviewing your experience. We are shocked and saddened by your poor rating and have investigated the matters you raised. Our carpets are on a three-month cleaning schedule and are checked by our housekeeping team daily; however, we will ensure our hallway carpets receive extra attention in future. We apologise profusely for getting your name wrong on our welcome note. We strive to ensure all our guests enjoy a tip-top, loving, and clean experience from check-in to check-out and regret that you left feeling disappointed. We will do better and hope to welcome you back soon for a more pleasant stay. After all, when life is hard, check into easy. Kind regards Liz Clarke General Manager

Response from Property: Dear Rich-Cambs Thank you for taking the time to share your thoughts about your recent stay with us at City Lodge Hotel Waterfall City. We're delighted to hear that you found our hotel to be an excellent choice for your needs, especially with its convenient location near the Mall of Africa and Gallagher Convention Centre. It's fantastic to know that you enjoyed your comfortable room with its city view and appreciated the first-rate service from our team. We always strive to go above and beyond for our guests, and your recommendation means a lot to us. We hope to welcome you back to our hotel in the near future. Kind regards Liz Clarke General Manager

Response from Property: Dear Traveller Thank you for your wonderful feedback and 5 star review. We're thrilled to hear that you experienced such exceptional service from our team at City Lodge Hotel. Our waitresses and trainees work hard to ensure every guest feels respected and attended to, so it's rewarding to know they made a positive impression on you. It's great to hear that the chef also took the time to check in and ensure your meal was to your satisfaction. We believe that attentive listening and responsiveness are key to providing memorable dining experiences. Your kind words will certainly motivate our team to keep up the great work. We hope to welcome you back soon for another fantastic experience at City Lodge Waterfall City. Kind regards Liz Clarke General Manager

Response from Property: Hello Dreamer19636981192, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you enjoyed your stay at City Lodge Waterfall City and appreciated our beautiful surroundings, delicious food, and vibrant ambience. It’s fantastic to know that our location near the Mall of Africa made your experience even better! We can't wait to welcome you back for your next visit. Your recommendation to friends, family, and colleagues truly means the world to us! Many thanks, Liz Clarke General Manager

Response from Property: Dear Louisvy2248Xu, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at City Lodge Waterfall City Hotel. It’s great to know that our friendly staff, clean and spacious rooms, and fantastic food enhanced your experience. We truly appreciate your kind words regarding our location and safety measures as well! Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay! Many thanks, Liz Clarke General Manager

Response from Property: Dear Jacqualine, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that your first visit to South Africa was memorable and that you enjoyed your time at City Lodge Waterfall City Hotel. It's fantastic to know that our staff made a positive impression and that you found both the food and the atmosphere to your liking. We take great pride in providing a peaceful and enjoyable stay for all our guests, and your kind words about our breakfast and dinner delights us! We truly look forward to welcoming you back for another stay in the future. Many thanks, Liz Clarke General Manager